Business ProfileforZenfolio, Inc.

When I first opened my account with ********************** I loved it, prompt service and kind reps. ********** functioned well and concerns if I had any were addressed properly. I don't know what changed but it's been something drastic. I reached out 5 days ago with uploading issues, I couldn't figure it out to save my life. I got 1 response over 24 hours later, asking to see what the errors looked like - I sent them a screen recording of what I was experiencing. 5 days, no response. So I start blowing them up again today just to find out that my payment had failed apparently 3 times with absolutely no warning or communication, causing my account to go into suspension. Along with this, back in January I requested that my billing date be changed not once, but twice for the payment to come out on my pay date. Needless to say amoungst finding out what's been going on with my account after 5 days of straight up being ignored, that they never changed the date but gave me an extension on the payment (which I never asked for and they never even ran)For MONTHS I was getting this error and wasted so much time trying to troubleshoot it myself to then get ignored for days on end to find out that whoever I spoke to, again twice, I. January didn't do what I had requested. After a plethora of frustration and extremely poor customer service I ended up having ********************** close my account and went with porfoliobox instead. They're cheaper, the service is better and they offer more.