Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

High Definition Solar, Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHigh Definition Solar, Inc

    Solar Energy Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/29/2010

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    High Definition Solar, Inc. offers energy efficient remodeling services.

    Business Details

    Location of This Business
    1190 Burnett Ave Ste F, Concord, CA 94520-5612
    BBB File Opened:
    10/28/2010
    Years in Business:
    14
    Business Started:
    9/1/2009
    Business Started Locally:
    9/1/2009
    Business Incorporated:
    3/23/2010
    Accredited Since:
    10/29/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 949189 for this business, issued by Contractors State License Board. The expiration date of this license is 6/30/2024.

    These agencies may include:

    Contractors State License Board

    9821 Business Park Dr

    Sacramento CA 95827

    (800) 321-2752

    http://www.cslb.ca.gov

    Type of Entity:
    Corporation
    Number of Employees:
    59
    Business Management
    • Mr. Christian Rennels, Finance Manager
    • Mr. Tim Netherton, CEO
    Contact Information

    Principal

    • Mr. Tim Netherton, CEO

    Customer Contact

    • Mr. Tim Netherton, CEO

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 08/09/22, I signed a solar contract with a sales person from high solar definition. She told me, they had extra product on hand plus a great interest rate ****% at this time. I did not want to sign the contract because we needed a new roof. The rep said, sign to lock your price of $56,000.00 and take care of your roof whenever you can. Took me 6 months to get my roof done, during those 6 months I received numerous phone calls ******* me to get my roof done, during those 6 months, if it wasn't money, it was a Family death and then weather related problems that I wouldn't get it done sooner. At month 6 when roof was done, I informed them, they delivered material, scheduled a day to install, the day of Install I get a call from High solar saying they will be picking up equipment and cannot do the work because my contract expired. After that they asked me to apply for a new loan which I did. but did not qualify for a loan, they looked around and found a PACE loan, with a ****% interest and it would be tied to my mortgage, I don't feel comfortable taking this loan and when I told them that, they threatened to put a lien on my house for the entire solar amount of $56,000.00. I don't have my solar up, it is not like I'm not making a payment on equipment I have, I don't have this equipment. I can't sleep, nor do I have $56,000.00 laying around, this is my first time buying a home and I'm scared to lose my house if they put a lien on it. I would like this contract that is expired to be terminated since the work isn't done, I don't want to be forced into a new contract that I cannot afford.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Xiao Y

    1 star

    02/07/2024

    I had solar panels installed on my house by them in 2015. 10% of the panels stopped working right away and haven't worked for 8 years. I've been spending tons of time over the last 10 months trying to get them to resolve this and trying to micromanage them because people within their own company won't talk to each other. They came out a few times and it's like groundhog day. They kept going through the exact same diagnosis steps, kept recommending the exact same replacement and kept getting the exact same result. It's a different person each time with no context and it's becoming exponentially harder to reach someone each time.

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.