Business ProfileforBassett Home Furnishings of Dublin

I received my beige sectional on 9/10/2021. The delivery team left some marks, which was frustrating, but it was resolved later by a Bassett technician. The real problem is the poor quality of the fabric. It started pilling severely within 3 weeks upon delivery, we were on vacation for almost 2 weeks during this period, total hour usage was under 3 hours. At the time of purchase, this HIGH GRADE fabric (with higher price point) was highly recommended by our sale representative, praised over the durability and how this high performance fabric would last me years looking like new, yet never once mentioned about pilling. When I brought this to their attention, the store manager was not surprised at all, she knew this type of fabrics are problematic yet simply didn't care.she said: This isnormal and common, customers should expect pilling as soon as they start using thepiece.I was shocked, asked her if pilling is so common in Bassett furnitures, why did thesale rep not disclose such critical information to the customer while they were making the decision?The manager said "Our sales people don't have such expertise because not everyone takes textile courses."She left me speechless so our conversation ended abruptly. In Oct 2021, the technician came to clean the dirty marks left by the delivery crew, he also shaved the sectional as a courtesy. Two days after having the sectional shaved by him, we started having the same issue again. We paid over $5000 for this set and we are forced to use fuzz remover every other day.We were hoping it would go away at some point but after using the ****** for an entire month, we lost hope and emailed the store again, requesting to return of this sectional. The sale person was apologetic and admitted that "this fabric is new for the company." Upon researching, Ive seen so many Basset customers dealing with the same problem as mine. I would like to see Bassett taking responsibility and arrange a pick up for my return.