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          Bassett Furniture Direct of San Carlos has 1 locations, listed below.

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            Business ProfileforBassett Furniture Direct of San Carlos

            Furniture Stores

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers retail home furnishings including bedroom, dining, living spaces, media room, work spaces, accents, lighting, rugs, and bedding.

            Business Details

            BBB File Opened:
            2/12/2010
            Years in Business:
            16
            Business Started:
            11/28/2007
            Business Started Locally:
            11/28/2007
            Business Incorporated:
            9/4/1930
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 151663 for this business, issued by California Bureau Home Furnishings and Thermal Insulations

            These agencies may include:

            California Bureau Home Furnishings and Thermal Insulations

            3485 Orange Grove Ave

            North Highlands CA 95660

            (916) 999-2041

            Fax: (916) 9217279

            http://www.dca.ca.gov/consumer/wll.shtml

            Type of Entity:
            Corporation
            Number of Employees:
            25
            Alternate Business Name
            • Bassett Furniture
            Business Management
            • Mr. John Candell, General Manager
            Contact Information

            Principal

            • Mr. John Candell, General Manager

            Customer Contact

            • Mr. John Candell, General Manager
            Additional Contact Information

            Fax Numbers

            • (650) 264-4504
              Primary Fax

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/04/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            We purchased a Stressless Loveseat from Bassett Furniture and they convinced ** to purchase a repair/warranty service along with our sofa. We had a **** on the leather and called the warranty service who came out and "cleaned" the **** on the sofa. Within a couple of months we notices a sizeable discoloration on the leather where the sofa was "cleaned" by the warranty company. It appears that the warranty company (Guardian) used a chemical that took off any protective surface from the leather and it now absorbs color from whatever the person sitting on it is wearing.We contacted Bassett because the warranty provider denied a second claim for the same issue despite the fact that they caused the problem. Bassett negotiated a replacement on our behalf and were supposed to be managing it. This was over 18 months ago and nothing has happened. Up until the fall of 2022, ***************************** with Bassett was communicating with us claiming that it was a back order issue with the manufacturer and she was working on it. She has since stopped responding to emails and today I tried calling the store but got strange recordings that did not identify the number as a number for Bassett Furniture. I'm using the store's main number *************). This was a $5,000 sofa and its a mess.We are asking for the replacement within the next 3 months or a full refund of the loveseat and it's companion piece (ottoman).
            Read More

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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