BBB Business Review

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BBB Accredited Business since

American Financial Benefits Center

Phone: (800) 488-1490 Fax: (888) 334-6281 View Additional Phone Numbers 311 Professional Center Dr Ste 200, Rohnert Park, CA 94928 http://www.afbcenter.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers Financial Services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Financial Benefits Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Financial Benefits Center include:

  • Length of time business has been operating
  • Response to 30 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 9
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 10
Total Closed Complaints 30

Customer Reviews Summary Read customer reviews

1 Customer Review on American Financial Benefits Center
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 11, 2012 Business started: 12/01/2010 Business started locally: 12/01/2010 Business incorporated 02/11/2011 in CA
Type of Entity

Corporation

Business Management
Mr. Brandon Frere
Contact Information
Principal: Mr. Brandon Frere
Number of Employees

72

Business Category

Financial Services

Refund and Exchange Policy
American financial Benefits Center offers their clients a 100% satisfaction guarantee. If for any reason a client is not satisfied with our service, please call us immediately at 1-800-488-1490 ext. 2

Please allow 24-48 hours for a return call.
Service Area
This business service area is nationwide
Alternate Business Names
AFBC
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.