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Find a Location

OhmConnect, Inc. has 1 locations, listed below.

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    Business ProfileforOhmConnect, Inc.

    Energy Service Company
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.54/5stars

    Average of 24 Customer Reviews

    Customer Complaints

    37 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/4/2015

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Ohmconnect provides home energy management solutions via smart meter analytics and energy market integration. Their platform enables residential users to sell their energy reductions directly into energy markets via "demand response."

    Business Details

    Location of This Business
    2201 Broadway Ste 702, Oakland, CA 94612
    BBB File Opened:
    12/4/2015
    Years in Business:
    10
    Business Started:
    9/25/2013
    Business Started Locally:
    9/25/2013
    Business Incorporated:
    12/19/2013
    Accredited Since:
    12/4/2015
    Type of Entity:
    Corporation
    Number of Employees:
    95

    Customer Complaints

    37 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/12/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I went on a DDP payment plan with this company about 5 months ago and I have been trying to pay it off to get into good standing but they are charging me so much late fees on the DPP payment plan til it is impossible to get it clear and NOW it’s $600 with maybe like $300 to $400 in late fees and my service is to be disconnected and I don’t have $600 laying around to pay this off and I will be with no lights due to a switch hold. I asked to pay on it and a 2 week extension and they said NO. I need help getting this resolved before tomorrow cause I called Friday and talk to a representative and was told I can pay on it and get an extension but now they told me the representative didn’t see something on my account that make me ineligible for the extension. If the representative would have told me this Friday I could have tried to get some help with this high bill which includes a lot of late fees.
    Read More

    Customer Reviews

    24 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Iqbal B

    1 star

    02/15/2024

    I want ohmconnect removed from my SCE account, but no phone number, no customer service, I call ***** number, they says there is no number for **********. I ask them to delete my account but they wont. I logged my SCE account and cant remove them, I logged on to ohmconnect account, there is no option to delete. I will give this company worse or, - star . Because this is not really a company, or they need to fix there website to keep their customers happy

    OhmConnect, Inc. Response

    02/27/2024

    Good morning, *****,Thank you for reaching out to the Better Business Bureau about the experience you had with disenrolling your OhmConnect account. We appreciate the opportunity to address this concern, and we can confirm that your OhmConnect account has been disenrolled, as of February 16, ****. While we're currently not set up to support our members over the phone, we are more than happy to walk through your questions and have a conversation via email or chat. We do our best to support our members in a timely fashion. Typically, we respond within 1-3 business days, and often sooner. That said, we understand that OhmConnect isn't for everyone. As such, members can disenroll their OhmConnect account by reaching out to our Customer Experience team directly for assistance at ****************************** or by completing the following steps:1. Log in to your OhmConnect account here??: ************************************************************ 2. Enter DELETE into the provided field.3. Click Delete Account.After reviewing your communications with our Customer Experience team, we see you requested to have your OhmConnect account disenrolled on February 15, ****. On February 16, ****, one of our Customer Experience team members was able to disenroll your OhmConnect account and confirmed this with you through email. We appreciate the feedback youve shared about this experience and wish you all the best on your energy-saving journey! Be well,OhmConnect

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