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Find a Location

Paradise Pet Resorts has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Paradise Pet Resorts

      5800 Commerce Blvd Rohnert Park, CA 94928-1609

    • Paradise Pet Resorts

      2120 Bluebell Dr Santa Rosa, CA 95403-2508

    Business ProfileforParadise Pet Resorts

    Dog Boarding
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Paradise Pet Resorts offers pet boarding, grooming and training services.

    Business Details

    This is a multi-location business.

    Find a Location

    Paradise Pet Resorts has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Paradise Pet Resorts

        5800 Commerce Blvd Rohnert Park, CA 94928-1609

      • Paradise Pet Resorts

        2120 Bluebell Dr Santa Rosa, CA 95403-2508

      Location of This Business
      5800 Commerce Blvd, Rohnert Park, CA 94928-1609
      BBB File Opened:
      7/14/2006
      Years in Business:
      18
      Business Started:
      1/1/2006
      Business Started Locally:
      1/1/2006
      Type of Entity:
      Sole Proprietorship
      Number of Employees:
      16
      Alternate Business Name
      • Wine Dog, Inc.
      Business Management
      • Mr. James Michael Campbell, Owner
      Contact Information

      Principal

      • Mr. James Michael Campbell, Owner

      Customer Contact

      • Mr. James Michael Campbell, Owner
      Additional Contact Information

      Fax Numbers

      • (707) 206-9005
        Primary Fax
      • (707) 566-9377
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      Pet Sitter or Boarding Facility? Tips on How to Choose

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/30/2022

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      I brought my two dogs to Paradise Pet Resorts in ************ to be boarded for one week over the holidays (Dec. 19, 2022 to Dec. 27, 2022). When I picked them up, I noticed one of my dogs was coughing and having difficulty breathing. The next day, Dec. 28, both of my dogs were having trouble breathing and the coughing had gotten worse. Today, Dec. 29 into the early morning of Dec. 30, I had to take one of my dogs to the emergency vet for coughing, difficulty breathing, and a fever. My other dog needs to be taken in first thing tomorrow morning because hes coughing so much that hes throwing up every 1-5 minutes. Both of my dogs were healthy upon arrival at Paradise Pet Resorts, and now one might not make it due to his age and the other will need urgent care. I paid $608 for them to both be boarded, and they both were fully vaccinated upon arrival. I called Paradise Pet Resorts on Dec. 29 to ask if there were any concerning/unusual behaviors with either of them, and was told that one of my dogs, the one that likely will not survive, hadnt been eating well and they neglected to follow the feeding schedule I provided. Id like to note also that the facility upon entrance reeks of urine, and that my dogs reeked of urine as well and were filthy when I picked them up.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Vern J

      1 star

      05/07/2022

      to whom it may concern, yesterday 5/3/2022 I was terminated from my part time position at Paradise Pet Resort, The reason for my firing was that I have been complaining, about the way the owner does business, From the start, which was 7/2021 for me, Most mornings we were short staffed, which meant the dogs suffered, This last Sunday for example 6 dogs werent given their evening meals, Proper cleaning doesnt happen for the simple reason, there arent enough people to do the work. I was bit on several occasions, dogs are not accessed for behavior, before they're brought back. Probably six times all together, he finally instituted a training program, this February, but I couldnt take the Bite training, due to the fact, nobody could take the training because there was never enough help to cover. After my retirement in 2016, I volunteered at the ************** of ******* for six years, where I was trained in dog walking and behavior, after Covid hit all volunteering was called off, So in July of 2021, I was looking to do something with dogs. Restrictions eased, so I took a part time position, at Paradise Pet Resort, as a dog handler, I thought Id be working with professionals, but, the only people he hired were kids looking for their first job, No dog professionals, But my love for dogs superseeded any other concerns I had at the time, at first I took care of the *******, even there, I was bit by a English bull dog, he mauled me when I tried to separate him from another dog he decided to pick on, I had several bites all over my body, nobody knew how to help me, none of the kids had any training, this happened on six occasions trying to break up dog fights. He hired kids for the most part, for some it was their first job. They were good kids dont get me wrong, they hadnt had any work experience, or training of any kind, call offs were frequent, on Monday the place shouldn't be in business

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