BBB Accredited Business Profile

Gump's, Inc.

Gump's, Inc.

(415) 982-1616

Gump's, Inc.

157 years in business
135 Post St
San Francisco, CA 94108-4701
Additional Email Addresses
  • mcapalbo@gumps.com
  • customerservice@gumps.com
BBB File Opened: 01/01/1938
Business Started: 01/01/1861
Business Started Locally: 01/01/1861
Business Incorporated: 05/17/1993 in CA
Type of Entity
Corporation
Business Management
  • Mr. Marc Capalbo, Director
  • Ms. Diana Holland-Kramer, VP
Business Category
  • Department Stores
Service Area
This business service area covers: Global
Alternate Business Names
  • S & G Gump
Number of Employees: 
140
Methods of Payment
  • If you order online or by phone, you can pay for your purchases using Visa, MasterCard, Discover, American Express or Gump’s Gift Certificate. If you send your order by mail, you can also pay by check or money order (please do not send cash). Should you have any questions, please call our customer service specialists at 1-844-346-5961 for assistance.
Refund & Exchange Policy: 
We want you to be completely satisfied with every Gump’s purchase. If your order fails to meet your expectations for any reason, please return the merchandise within 90 days of receipt for exchange, refund or credit (excluding delivery and handling charges). Jewelry must be returned within 30 days of receipt. We apologize that personalized items cannot be returned. Information regarding return procedures can be found inside your package or on our Returns & Exchanges page.
Price Range: 
$$$
BBB accredited business

A+

Overview

Gump’s is a luxury American home furnishings and home décor retailer, founded in 1861 in San Francisco, California. Gump's continues to operate a store in San Francisco, CA, as well as a catalog and website. The retailer's product offering ranges from jewelry made from jade, precious gemstones, and cultured freshwater pearls to products from luxury designers such as Hermès and Buccellati.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile

Business Profile

M: 10:00 AM-6:00 PM
T: 10:00 AM-6:00 PM
W: 10:00 AM-6:00 PM
Th: 10:00 AM-6:00 PM
F: 10:00 AM-6:00 PM
S: 10:00 AM-6:00 PM
Su: 12:00 PM-5:00 PM

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Gump's, Inc.

Gump's, Inc.

BBB ACCREDITATION SINCE 07/15/1991

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