At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 440 Boulder Ct Ste 100, Pleasanton, CA 94566-8314
- BBB File Opened:
- 8/4/2006
- Years in Business:
- 20
- Business Started:
- 1/1/2004
- Business Started Locally:
- 1/1/2004
- Business Incorporated:
- 1/3/2006
- Accredited Since:
- 2/28/2011
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 35
- Alternate Business Name
- Exclusive Fabrics and Furnishings, LLC
- Hours of Operation
Primary
- M:
- 8:30 AM - 4:30 PM
- T:
- 8:30 AM - 4:30 PM
- W:
- 8:30 AM - 4:30 PM
- Th:
- 8:30 AM - 4:30 PM
- F:
- 8:30 AM - 4:30 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Hasan Lodhi, Owner/Manager
- Ms. Grace Chen, Billing Contact
- Contact Information
Principal
- Mr. Hasan Lodhi, Owner/Manager
- Ms. Grace Chen, Billing Contact
- Additional Contact Information
Fax Numbers
- (925) 455-5504Primary Fax
Phone Numbers
- (866) 413-7273Other Phone
- (925) 455-5504
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/23/2022
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Catherine G
09/26/2023
Half Price Drapes Response
10/02/2023
Hi
We shipped to customer on 04.17.2023 from the warehouse and customer received on **********.
Customer contacted us on Aug 27, which about 4 months after received the products.
Our return policy for custom shades as below
" Roller and Cellular ****** are considered custom items as they are made to a customers specifications, without exception. Roller and Cellular shades can be returned for a partial refund within 30 days of the receipt of the order. Half Price Drapes will retain 50% of the purchase price for all returned shades."
We also provided the production video to customer which showed it was working before we shipped it.
Unfortunately, when the Roman ****** left our work room they were functioning properly. In addition, this order is outside of the 30 day window for us to assist with. we are not able to refund it.
Local BBB
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