Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          GoFundMe has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • GoFundMe

              855 Jefferson Ave Redwood City, CA 94063-9992

              BBB Accredited Business

            • GoFundMe

              PO Box 1329 Redwood City, CA 94064-1329

              BBB Accredited Business

            • GoFundMe

              815 E St Box 121270 San Diego, CA 92101-6426

            Business ProfileGoFundMe

            Crowdfunding
            Multi Location Business
            BBB accredited business

            Contact Information

            855 Jefferson Ave

            Redwood City, CA 94063-9992

            Visit Website

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.04/5

            Average of 537 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            492 complaints closed in last 3 years

            121 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/14/2017

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            GoFundMe is a for-profit crowdfunding platform that allows people to raise money for events ranging from life events such as celebrations and graduations to challenging circumstances like accidents and illnesses and personal campaigns. GoFundMe is a free platform.

            Business Details

            This is a multi-location business.

            Find a Location

            GoFundMe has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • GoFundMe

                855 Jefferson Ave Redwood City, CA 94063-9992

                BBB Accredited Business

              • GoFundMe

                PO Box 1329 Redwood City, CA 94064-1329

                BBB Accredited Business

              • GoFundMe

                815 E St Box 121270 San Diego, CA 92101-6426

              Location of This Business
              855 Jefferson Ave, Redwood City, CA 94063-9992
              BBB File Opened:
              11/7/2016
              Years in Business:
              14
              Business Started:
              1/22/2010
              Business Incorporated:
              6/30/2015
              Accredited Since:
              4/14/2017
              Type of Entity:
              Corporation
              Number of Employees:
              171
              Related Businesses
              Read More Business Details and See Alerts

              Customer Complaints

              492 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/05/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              For the second time GoFundMe has paused my account. Last time I filed a report, I proved my identity and banking information. This time they paused it over the person donating to me. I honestly after going back and forth believe it to be discrimination against me because of my faith and the persons faith who donated. Because we proclaim christianity My account has been blocked in frozen for over a week. I keep getting told that they are resolving it and nothing has been done. They disregard my emails and do not respond. I would like to file a complaint against them for a full release of my funds. I also attached all the proof I sent to them.
              Read More
              Read 491 More Complaints

              Customer Reviews

              537 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dennis W

              03/27/2024

              Great opportunity to raise money for causes, which makes it more incredulous that their business practice is to borderline defraud people that make these charitable contributions. They have a deceptive business practice of pre populating a tip of 17% on top of your donation amount. As ridiculous of a business decision it was to even have this option, basing this on a percentage of donations AND especially requiring the customer to actively remove this charge is outrageous. The better business bureau should launch an investigation into this practice.
              Read 536 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.