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          Humboldt Merchant Services has 1 locations, listed below.

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            Business ProfileforHumboldt Merchant Services

            Credit Card Processing Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/20/2011

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Humboldt Merchant Services offers merchant bank credit card processing.

            Business Details

            BBB File Opened:
            4/16/2001
            Years in Business:
            31
            Business Started:
            3/1/1993
            Business Started Locally:
            3/1/1993
            Business Incorporated:
            10/25/2010
            Accredited Since:
            9/20/2011
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            100
            Alternate Business Name
            • 5967 Ventures, LLC
            Business Management
            • Ms. Opal Moss, Company Contact
            Contact Information

            Customer Contact

            • Ms. Rhonda Lemos, General Manager
            • Ms. Opal Moss, Company Contact
            Additional Contact Information

            Fax Numbers

            • (877) 823-5173
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/29/2022

            Complaint Type:
            Billing/Collection Issues
            Status:
            Resolved
            Humboldt Merchant Services (HMS) is the biggest scam bank in the entire merchant processing industry. Read this before you even think about having them process your credit cards!!!I opened a merchant account with them about 2.5 years ago. I would guess it was fall of 2019.At the time business was ok. However COVID hit in March 2020 and it ruined everything for my business as it did so many others. Business was slow... Without any written or email notice whatsoever Humboldt Merchant Services (HMS) started stealing money from my business bank account in September 2020 because I was not hitting their "minimum" processing about. This is total BS as I would have just closed the account then.However, I had several merchant accounts tied to the bank account, and some of my other businesses were doing ok. So I did not notice they their debits to my account every month for the merchant account with them. They varied every month, but were between $700 - $1000 EVERY MONTH in additional fees!!!!!Note, at the time I was only processing about $1000 per month with HMS so I was ACTUALLY LOSING MONEY EVERY MONTH AS A RESULT after product costs, returns, refunds, etc. This went on for 15 MONTHS!In total they stole approximately $11,000 - $13,000 from my bank account over 15 months causing me to almost go bankrupt now.I hope this will get their attention so that I don't have to file this with the attorney general, FTC, and then take them to court. But I am ready. What they did is illegal and morally as wrong as it gets.My agent was not notified, I was not notified... and the debits just began and continued for 15 months. When we brought this incident to the attention of HMS, they refunded the most recent month, getting me back about $750 of the $11,000 - $13,000 they stole. DO NOT DO BUSINESS WITH HMS (Humboldt Merchant Services). They are shady crooks, that will steal your money and they belong in jail.I hope this saves you all the trouble it has caused me!
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            JONATHAN P

            08/06/2021

            I started the application with them on 7/28/2021, they kept asking for paperwork I kept getting them paperwork that they requested. On 8/6/2021 they finally came back and said no to the account.So if you need a merchant account don't waste your time, they will drag your account out and then waste your time.

            Humboldt Merchant Services Response

            08/12/2021

            Humboldt Merchant Services (HMBS) has been providing credit card processing services since ****. HMBS is dedicated to providing customized payment acceptance solutions, tailored to commonly rejected merchant types. As such, HBMS operates with a laser-focus on customer satisfaction. Each account submission is manually reviewed based on specific underwriting criteria for the merchant type, volume, and history. If any required documentation is missing or any additional information is needed after the initial review, it may be requested before being able to make a final decision on the account. Our typical Service Level agreement (SLA) for account review is 48 hours; however, this may vary depending on the completeness of the file or other factors uncovered in the course of the review. Similar to the underwriting process of any merchant processing provider, a variety of factors must be taken into consideration prior to offering merchant services to a business. As always, we welcome customers to contact us directly regarding concerns at ************ or via email at *************************

            Local BBB

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