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          Find a Location

          21st Century Home Improvement Painting & Roofing has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business Profilefor21st Century Home Improvement Painting & Roofing

            Building Contractors
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/25/1994

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            21st Century Home Improvement Painting & Roofing offers general contracting, including renovations, roofing, doors and windows, decks and siding, and landscape design services.

            Business Details

            This is a multi-location business.

            Find a Location

            21st Century Home Improvement Painting & Roofing has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              2/15/1994
              Years in Business:
              30
              Business Started:
              8/8/1993
              Business Incorporated:
              8/23/1993
              Accredited Since:
              2/25/1994
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              15
              Alternate Business Name
              • 21st Century Home Improvement
              Business Management
              • Mr. Marcus Newbury, President
              Contact Information

              Principal

              • Ms. Jennifer Powell, Operations Manager

              Customer Contact

              • Ms. Jennifer Powell, Operations Manager

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/24/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              On 12/31/2022 we experienced an enormous amount of rain resulting in flooding in our downstairs music room. We believed the exterior wall (below ground) had a vapor barrier and insulation installed, during repairs we discovered it did not. No vapor barrier and, instead of insulation, the wall was filled with construction debris. We also discovered that no underlay was placed between the concrete floor and the laminate flooring despite being provided with a roll of what we were told was underlay and a box of laminate flooring that were left over from the job. This was only discovered when we had the front wall repaired (removal of construction debris garbage inside the wall that was mildewed and moldy, had a vapor barrier installed, repaired the wood damage to non-treated supports used for the front wall shelving) and the music room flooring reinstalled (underlay and new laminate flooring). We notified 21st Century by email on 08/28/23, the by mail on 09/11/23 and again on 09/27/23 and received one non-responsive reply stating the work had been permitted and approved by inspectors. We cannot prove the water damage was a result of the work that had been done but it should be noted that the room that had been remodeled had previously had a vapor barrier and insulation and we have never experienced flooding. However, we do take issue with the poor workmanship that had been performed and that we were lied to about the installation work. When we had 21st Century provide an outrageous estimate for repairs after the flooring their quotes ($38,000 for the inside repairs and $72,000 for the installation of a french drain and sump pump outside) we chose not to work with them again. What concerns us now is that the laminate flooring for the rest of the downstairs rooms does not have underlay and the remaining exterior walls (side of the bedroom and wall behind the built in music storage in the music rooms) most likely also do not have vapor barriers or insulation installed.
              Read More

              Customer Reviews

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              BBB serving the San Francisco Bay Area and Northern Coastal California

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