Business ProfileforCalifornia Carpet

I ordered a rug that was supposed to take a few weeks. After I paid I couldnt reach the company. When I finally did I was told there were supply issues. My rug was well over three months late. **************** was not only unhelpful but rude and condescending. Just misery to deal with anyone from this company. After over three months I was told the rug was getting ready to be delivered. I had paid for white glove service which included taking this 10x12 rug into my room of choice, unrolling it, inspecting of any flaws, accepting it, then signing off. I was sent a delivery slot. That didnt work. I needed to reschedule. I was then told by the company they would charge me another $250 for white glove service. I told him I had already paid for it. He said he didnt care and told me to read out loud the policy in small print on the document they had sent when I paid. I told him that was unreasonable. He said he didnt care and hung up. I told him I would not accept delivery of a rug I couldnt physically lift as Im a 62 year old woman with a neck injury from a car accident. I told him to either provide the white glove service I had paid for or do not deliver the rug. They just dropped this huge rug in my driveway. No white glove. No signature. Just left it in the driveway. It will now sit there until I can find someone to help me send this back. I want my money back. They did not provide the service I paid for. The rug was over three months late and the room that it was supposed to go in already had a bed in it. They absolutely refused to touch the bed to roll out the rug. I went back and forth with this miserable company for over a month trying to fix this. Their solution? Drop it in my driveway. I DO NOT WANT THIS RUG as I cannot possibly use it now. I want my money back and report them for all this. This company needs to be held accustomed this miserable performance and lack of transparency about the timing of the rug and the service they claim to provide.