BBB Accredited Business Profile

Avangate, Inc.

Avangate, Inc.

(650) 963-5701

Avangate, Inc.

11 years in business

900 Island Drive, Suite 203
Redwood City, CA 94065

BBB File Opened: 8/30/2011
Business Started: 1/01/2005
Business Started Locally: 1/01/2005
Type of Entity
Corporation
Business Management
  • Ms. Daniela Rusu, Customer Service Manager
Contact Information
  • Principal: Ms. Daniela Rusu, Customer Service Manager
Business Category
  • Computer Software Publishers & Developers
  • Marketing Programs & Services
  • Internet Shopping

Additional Information
  • On May 18, 2015 Avangate informed BBB that they had suspended Albion Global, Inc. as a vendor from their digital commerce platform on April 6, 2015.  According to Avangate the company violated their ecommerce agreement by subcontracting out their tech services to a company located in India, Prime Tech LLC, Prime Tech Solutions, LLC, etc. 
    Avangate also advised BBB that a recent spike in complaints against their company is due to Albion Global's alleged participation of false consumer complaint filing. Avangate has stated that calls appearing to be from customers are coming from Albion Global numbers and the verbiage in some complaints are verbatim. Complaints involve the purchase of security software to prevent outbound scareware and ransomware activity

    Avangate advise BBB that they have filed suit against Albion Global Inc. and Tech Mind Inc., on June 17, 2015. 


  • On May 18, 2015 Avangate informed BBB that they had suspended Albion Global, Inc. as a vendor from their digital commerce platform on April 6, 2015. According to Avangate the company violated their ecommerce agreement by subcontracting out their tech services to a company located in India, Prime Tech LLC, Prime Tech Solutions, LLC, etc.
    Avangate also advised BBB that a recent spike in complaints against their company is due to Albion Global's alleged participation of false consumer complaint filing. Avangate has stated that calls appearing to be from customers are coming from Albion Global numbers and the verbiage in some complaints are verbatim. Complaints involve the purchase of security software to prevent outbound scareware and ransomware activity

    Avangate advise BBB that they have filed suit against Albion Global Inc. and Tech Mind Inc., on June 17, 2015.
    On November 4, 2015 BBB was notified that a company with a similar name as Avangate. The name closely represents Avangate, but has 2 "e"s at the end, Avangatee. The company ask consumers for checks in order to fix/protect their computers.
    Avangate is advising consumer's that they are not affiliated with this company and anyone receiving such a call can contact Avangate directly via e-mail, at: http://www.avangate.com/contact-us/ and via phone at 650-963-5701, a list of numbers can also be found at http://www.avangate.com/shopper-support/call-center-support.php.

    BBB is developing more information on our review for Avangatee. If you have information you are willing to share please email us at: info@bbbemail.org.

Service Area
This business service area covers worldwide.

A+

Overview

This company is a software registration service and reseller management for software sales.

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Avangate, Inc.

Avangate, Inc.

BBB ACCREDITED SINCE 3/01/2010

Customer Review Rating:

Positive
23%
Neutral
8%
Negative
69%

Composite Score:

0 3