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Find a Location

Salesforce.com, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Salesforce.com, Inc.

      The Landmark @ One Market Street Suite 300 San Francisco, CA 94105

    • Salesforce.com, Inc.

      PO Box 191265 San Francisco, CA 94119-1265

    • Salesforce.Com

      16813 N 61st Way Scottsdale, AZ 85254-1398

    • Salesforce.com, Inc.

      New York, NY 10036-6757

    • Salesforce.com, Inc.

      New York, NY 10036

    Business ProfileforSalesforce.com, Inc.

    Computer Software Developers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    74 complaints closed in last 3 years

    45 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers customer relationship management web services.

    Business Details

    This is a multi-location business.

    Find a Location

    Salesforce.com, Inc. has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Salesforce.com, Inc.

        The Landmark @ One Market Street Suite 300 San Francisco, CA 94105

      • Salesforce.com, Inc.

        PO Box 191265 San Francisco, CA 94119-1265

      • Salesforce.Com

        16813 N 61st Way Scottsdale, AZ 85254-1398

      • Salesforce.com, Inc.

        New York, NY 10036-6757

      • Salesforce.com, Inc.

        New York, NY 10036

      Headquarters
      The Landmark @ One Market Street Suite 300, San Francisco, CA 94105
      BBB File Opened:
      1/3/2002
      Years in Business:
      25
      Business Started:
      3/1/1999
      Business Started Locally:
      3/1/1999
      Type of Entity:
      Corporation
      Number of Employees:
      16000
      Business Management
      • Mr. Marc Benioff, CEO
      • Ms. Veronica Angeles, Senior Accountant
      • Mx. Amani Hall, Division Leader
      Contact Information

      Principal

      • Ms. Veronica Angeles, Senior Accountant

      Customer Contact

      • Mx. Amani Hall, Division Leader
      Additional Contact Information

      Fax Numbers

      • (415) 901-7040
        Primary Fax

      Customer Complaints

      74 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/28/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      recurring annual payment paid on time, with invoice in question showing 0 balance within portal. Receipt was emailed by salesforce showing that the balance was paid on date it was paid w/ invoice referenced. Over the following months I received numerous emails threatening to send me to collections if the invoice was not paid. The phone number provided would go straight to voicemail, and the emails I attempted to respond with gave me error saying the email address was invalid. I sent several messages through online tableau portal as well, but never received a response nor confirmation via email that the messages were received. They sent me to collections, dinged my credit, and also claimed in emails they had attempted to reach me via phone, when I have never had a single voicemail from salesforce. Meanwhile the invoice in my account still shows paid, I can't even pay if it I want to. It seems like this is a common problem, and because they don't respond to communication, there is no recourse.
      Read More

      Customer Reviews

      10 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mercedes S

      1 star

      04/12/2024

      They are an EVIL organization. When I first signed up, I paid for premium support. I got NO support whatsoever. Simple questions, no responses. They would give me a link to a website for me to figure it out myself even if I paid about $150 a month for premium help! I never used the software at all. Not once!So, I rode the year, and had every intention not to renew. All of a sudden, I got a receipt that I was automatically renewed for another year. They automatically charged my card, and I complained same day. They wouldn't reverse my charge because they said it's too late to stop the subscription. So, I had to pay for another year. One month before the subscription ended, I cancelled my subscription. I kid you not, I got at least 5 automatic renewals that I had to repeatedly go into the system to cancel my subscription. I got so ****** off, I cancelled my credit card so they couldn't charge my credit card. Then for the last payment, I told them I would pay via check. They gave me instruction to pay via wire transfer, which I did. And after I transferred the money, they said, I didn't pay it! I have proof of payment, and now, they are trying to send my account to collections!They are trying to bully me to pay twice and I will not have it. I will not succumb to harassment, bullying and this unethical sales practice. STAY AWAY FROM THEM!!!!

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