Business ProfileforRolling Hills Memorial Park

My mother and aunt passed away within two days of each other on October 2nd and 4th 2020, and both had previously purchased plots at Rolling Hills. I was the executor for both and met with Rolling Hills family counselor *************************** to discuss the details. ******* confirmed that both plots were paid in full and the burials were held on October 20th 2020. My mother and aunt each had double plots and their husbands preceded them in death and were already buried there. ******* explained that the scrolls for my mother and aunt could take up to 12 weeks to be placed on the existing headstones.We waited for 6 months and asked to meet with ******* to find out why the names had not been added. She said that the pandemic caused delays in production but confirmed that she would contact the company that makes the name plate and would ensure it was completed. I never received a call from ******* and left multiple messages for her to call back. I had surgery and several months passed before I visited the cemetery. To my surprise, neither of the headstones had the nameplates added. On 7/29/22 I insisted on speaking to a supervisor and received a call from *******************. He apologized profusely and said he would investigate. After several days he called and said the paperwork was never submitted. He said he would personally make sure it was submitted and expedited. He also refunded additional money that ******* said was needed because of taxes etc. for my mother.I received a text message from **** on 9/30/22 (which I still have), stating that it was his last day of working at Rolling Hills but he wanted to let me know that the scroll for my mother was placed. He also stated that my aunts scroll was being prioritized and would be placed as soon as it was delivered. He said *************************** would be in charge of following up with me. To date the name plate is still not placed and ******* is not returning any calls.