Business ProfileforSpeck Products

i bought a phone case on April 1st. on their website it said within 2 days if you don't receive a tracking number to contact them. I didn't receive a confirmation email nor tracking number so I emailed them providing screenshots of proof of purchase. I had a back and forth with customer service where they first said I must ************* customer because they can't find me in their system and then they said oh I must not have purchased a product from their website. I then showed them screenshot proof that it is exactly their website that I purchased it from. then miraculously they find me in their system and say it should be delivered Monday April 8. I asked for the tracking number and got no response back. Monday came and I didn't receive the product so I messaged them on ******** where they told me to email customer support. I told them I did and got no response. now ******** ignored me. a few hours later I contacted customer support again asking where is my tracking number. they asked me for information to look up the order and I gave it to them. I got no response back. this morning I asked again where's my tracking number. and I got no response back. I paid for a product that I have been given no information on its whereabouts and everybody refuses to speak to me about it. especially since I just bought a new phone this weekend expecting it to have arrived and now i have no protection. this is completely sketchy and bizarre. how can just a refund even help at this point for all the time I've spent wasted on trying to contact this company? what kind of unprofessional behavior is this?