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Find a Location

Ghirardelli Chocolate has 1 locations, listed below.

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    Business ProfileforGhirardelli Chocolate

    Candy
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/11/2015

    Years in Business: 45

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Ghirardelli Chocolate Company is a manufacturer and marketer of a selection of chocolate products. The company offers products under the trade names of LUXE MILK, Intense Dark and Squares. It serves the bakery, confectionery, dairy and food service industries. Ghirardelli Chocolate Company s ice cream provides a variety of sundaes, shakes, and hot and cold beverages. It offers cocoa powder and baking chips and bars. In addition, Ghirardelli Chocolate Company sponsors annual chocolate championship contests in state fairs. The company's products are available at grocery, drug, merchandise, specialty and department stores.

    Business Details

    Location of This Business
    1111 139th Ave Ghirardelli Headquarters & Factory Outlet, San Leandro, CA 94578-2616
    BBB File Opened:
    8/6/2003
    Years in Business:
    45
    Business Started:
    1/4/1979
    Business Incorporated:
    1/4/1979
    Accredited Since:
    12/11/2015
    Type of Entity:
    Corporation
    Number of Employees:
    501
    Alternate Business Name
    • Ghirardelli Chocolate Company
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. David Hartley, Marketing Manager
    • Mr. Raffael Payer, Marketing Assistant
    Contact Information

    Principal

    • Mr. David Hartley, Marketing Manager

    Customer Contact

    • Mr. David Hartley, Marketing Manager
    • Mr. Raffael Payer, Marketing Assistant

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/18/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    DATE OF TRANSACTION : 06/11/2022 STORE LOCATION GHIRARDELLI ICE **************************** FACTORY OUTLET ISSUE : REFUSED TO REFUND THE PURCHASE I bought several chocolates for Gifting Purpose from GHIRARDELLI ICE **************************** FACTORY OUTLET ********************************************************** with **** value of $94 with **** no CHK115 ( ****** Kaitlyn) ************* I had to Cancel my plan for unforeseeable reason and was trying to return them in same store Store General Manager *************** was very adamant & Arrogant and was not accepting returns , mentioning that sales are final. I was asking for store return policy and referring the return policy on Ghiradeli Website , He was very adamant and was not able to show the store return policy or arguing that all sales are final , I am attaching the copy of **** with Picture of the items for return ( all items was perfectly in sale able condition ) nor opened I would like to get a refund for my purchase as Store had no reference anywhere saying that sales are final nor displayed on the receipt
    Read More

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

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