166 years in business
Headquarters420 Montgomery St
San Francisco, CA 94104-1207
- (415) 975-7745
Additional Phone Numbers
- (866) 878-5865
Find a Location
Type of EntityCorporation
- Currency Exchange
- Money Orders
- Financial Services
- On May 9, 2017, BBB was notified of a scam involving Publishers Clearing House and Wells Fargo Bank. According to information provided to BBB, the victim was told over the phone that she had won $14 million dollars. She was then given a phone n...
On May 9, 2017, BBB was notified of a
scam involving Publishers Clearing House and Wells Fargo Bank. According to information provided to BBB, the
victim was told over the phone that she had won $14 million dollars. She was
then given a phone number to call and verify the funds had been placed in to
her account. When calling the 855-209-7482
number, which states “Welcome to Wells Fargo “the caller was given two options,
(1) to report a stolen credit card or (2) check balance. When option 2 was selected, the caller was
told her balance was $14 million dollars.
Wells Fargo has confirmed the number 855-209-7482 does not belong to them and has indicated that only their name is being used in this scam.
BBB advises that banks have security measures in place and would not provide balance information without first verifying the account holder. If you have been the victim of this scam please contact the Federal Trade Commission at www.ftc.gov.
Service AreaWe service the following area(s): California
Alternate Business Names
- Wells Fargo Bank
- Wells Fargo Card Services
- Wells Fargo Dealer Services
- Wells Fargo Financial
- Wells Fargo Guard Services
- Wells Fargo Insurance
- Wells Fargo Merchant Services
Licensing, Bonding or RegistrationThis business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees:275,000
Government ActionOakland City Attorney Complaint
On September 22, 2015 the Oakland City Attorney's Office filed a complaint against Wells Fargo to recover damages for the bank's predatory and discriminatory lending practices. The lawsuit charges Wells Fargo with steering minority borrowers in Oakland into mortgage loans offered on "predatory terms" and for its policy of refusing to extend credit to minority borrowers who desired to refinance the more expensive loa... Read More
Government ActionCA Attorney General failure to disclose recording of calls
On March 28, 2016 The California Attorney General along with five district attorneys entered into a stipulated final judgement with Wells Fargo Bank, N.A. Case # BC 611105.
The civil complaint alleged that Wells Fargo violated sections 632 and 632.7 of the California Penal Code by failing to timely and adequately disclose its automatic recording of phone calls with members of the public.
A... Read More
Government ActionCFPB opening unauthorized accts
On September 8, 2016 the Consumer Financial Protection Bureau (CFPB) entered into a Consent Order with Wells Fargo Bank, N.A. (Wells Fargo). Administrative Proceeding: 2016-CFPB-0015.
The CFPB has fined Wells Fargo $100 million dollars for illegally enrolling consumers in unauthorized deposit and credit card accounts without their knowledge or consent in order for Wells Fargo employees to obtain financial compensat... Read More
This firm offers banking and financial services.
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.