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          Find a Location

          CSAA has 77 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • CSAA

              3055 Oak Rd Walnut Creek, CA 94597-2098

            • CSAA

              601 Kings Ct Ukiah, CA 95482-5004

            • CSAA

              1081 Market Pl San Ramon, CA 94583-4773

            • CSAA

              1700 Somersville Rd Antioch, CA 94509-1395

            • CSAA

              39600 Balentine Dr Newark, CA 94560-5376

            Business ProfileCSAA

            Auto Insurance
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3055 Oak Rd

            Walnut Creek, CA 94597-2098

            Visit Website
            (855) 302-1212

            Customer Reviews

            1.25/5

            Average of 63 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            324 complaints closed in last 3 years

            138 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 110

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            CSAA provides property, life, auto insurance and annuities.

            Products & Services

            CSAA offers home and auto insurance.

            Business Details

            This is a multi-location business.

            Find a Location

            CSAA has 77 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • CSAA

                3055 Oak Rd Walnut Creek, CA 94597-2098

              • CSAA

                601 Kings Ct Ukiah, CA 95482-5004

              • CSAA

                1081 Market Pl San Ramon, CA 94583-4773

              • CSAA

                1700 Somersville Rd Antioch, CA 94509-1395

              • CSAA

                39600 Balentine Dr Newark, CA 94560-5376

              Headquarters
              3055 Oak Rd, Walnut Creek, CA 94597-2098
              BBB File Opened:
              5/1/1932
              Years in Business:
              110
              Business Started:
              1/1/1914
              Business Started Locally:
              1/1/1914
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 0175868 for this business, issued by California Department of Insurance/CDI

              These agencies may include:

              California Department of Insurance/CDI

              300 Capitol Mall, Suite 1700

              Sacramento CA 95814

              (800) 927-4357

              http://www.insurance.ca.gov/

              Type of Entity:
              Corporation
              Number of Employees:
              1500
              Alternate Business Name
              • California State Automobile Association
              • A3 Mobility LLC
              • Motorland Advertising
              • AAA Northern California, Nevada & Utah Insurance Exchange
              • AAA Insurance Exchange
              • AAA Insurance
              • AAA Northern California, Nevada & Utah
              • CSAA Insurance Exchange
              Business Management
              • Member Relations, Manager
              • Mr. Al Perencin, District Sales Mgr.
              • Ms. Sallie Nelson, Senior Program Mgr.
              • Mr. Tom Troy, CEO
              Contact Information

              Principal

              • Member Relations, Manager
              Additional Contact Information

              Fax Numbers

              • (855) 296-4886
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Auto insurance

              Customer Complaints

              324 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/04/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              On march 1st 2024 and again on April 4 2024 i received a letter from AAA telling me that my AAA membership has expired $10 savings if i renew with auto renew. When i go to renew there is no $10 off. I call and service staff takes an uncomfortably long time to explain why they dont honor the $10 renewal for auto pay though I have the letter in my hand offering me $10 off for MY specific renewal on MY specific account number. Its not a generic marketing email. The letter refers to my account #, that the membership lapsed, and if I renew I get $10 off the annual fee for automatic renewal.
              Read More
              Read 323 More Complaints

              Customer Reviews

              63 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Bryant E

              04/20/2024

              I am dealing with the death of my sister she had *** so I need to make sure she was not later on any payments. It was a slow day so they got me right in. For states the gentleman working the reception area was very attentive to my needs so I went to the back office with one lady sorry I cant remember her name. She was not 100% sure what I needed so she called over ************************* between the two of them they got me in the right direction. ******* made the experience very lite something that I needed after working with the other agencies when I left out of their office, I had a smile on my face and I realized how great people really are to the team at the *** office in *******. Thank you and especially thank you to ******* and her coworker that got me going in the right direction. Thank you
              Read 62 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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