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      Country
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          Find a Location

          Coliseum Lexus of Oakland has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Coliseum Lexus of Oakland

              7273 Oakport St Oakland, CA 94621-1949

            • Coliseum Lexus of Oakland

              4369 Mchenry Ave Modesto, CA 95356-1516

            • Coliseum Lexus of Oakland

              4320 Mchenry Ave Modesto, CA 95356-1500

            Business ProfileforColiseum Lexus of Oakland

            New Car Dealers
            Multi Location Business
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 12/11/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6. Address disputes forwarded by BBB quickly and in good faith.

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Coliseum Lexus of Oakland offers new and certified pre-owned Lexus for sale as well as a full parts and service department.

            Business Details

            This is a multi-location business.

            Find a Location

            Coliseum Lexus of Oakland has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Coliseum Lexus of Oakland

                7273 Oakport St Oakland, CA 94621-1949

              • Coliseum Lexus of Oakland

                4369 Mchenry Ave Modesto, CA 95356-1516

              • Coliseum Lexus of Oakland

                4320 Mchenry Ave Modesto, CA 95356-1500

              BBB File Opened:
              9/6/2005
              Years in Business:
              21
              Business Started:
              10/1/2002
              Business Started Locally:
              10/1/2002
              Business Incorporated:
              10/10/2001
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 55788 for this business, issued by DMV Occupational. The expiration date of this license is 3/31/2024.

              These agencies may include:

              DMV Occupational

              4700 Broadway

              Sacramento CA 95820

              (800) 777-0133

              http://www.dmv.ca.gov/portal/dmv/detail/dl/dl_ol

              Type of Entity:
              Corporation
              Number of Employees:
              69
              Additional Contact Information

              Fax Numbers

              • (510) 635-8893
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/03/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              To Whom It May ********* bought the Lexus 2016 NX 200t from Lexus of Collisium in Oakland, CA on 12/02/2023. I wanted the ** model. I was ready to leave the dealership. I needed a car due the acicdent. I felt the pressure to give in. On the way home, The navigation system ( info sysytem turned off, black screen). I gave it a week or so to see if it would correct the errors. In the AM ( around 7-7:30am), the car turned on the radio and went silence . Then it began to reboot for 3-5 minutes and it came to a final message " A program canot be read. Please consult to a dealer". This happened every morning and my commute is more than one hours. There was not any sounds, music, navigation (map) for that long drive. In the evening , it booted less time and worked on and off. I left message for financial manager and other people to call me back. None was replied. So I called the general phone number and the sale manager picked the phone up and 1-2 days later I set the appointment up. I have the loan since 12/18/23 in the evening after waiting for few hours but they could not figure what was wrong. *****, the service department called me today and told me that he think the audio battery is not working and power train warranty is not covered. I have to pay $ ******* or so. He is not sure if it is working but it is start. If I may get my money back and return the vehicle. I am very frustrated right now and felt like cheated. I've got into the car accident a week before this purchase. I financed and did not want to buy but had no choice due to safety features that saved my life from the accident. I left ***************************, Sales Manager messages but havent got calls back yet and multiple attempts with staffs as well. I am really disappointed and need a car to go to work and I work 7 days a week. I am driving the car without properly functioning. I really appreciate your help to resolve this matter in the timely manner. Thank you ********* Mobile# *************
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Varun K.

              03/19/2021

              The 1 star is only because the sales reps did their best to serve me ( ****** * *** *. But the Finance Manager Sayed Massoud took it all away within no time post CONTRACT SIGNING. I purchased a CPO RX 350 from this dealership recently. I am writing this review for my worst experience from their employee SAYED MASSOUD (FINANCE MANAGER). Although I felt his behavior was unprofessional across the board, I was surprised when he made racist remarks right after completion of my transaction. All car dealers provide some basic facilities for buyers which even this dealership provides but I was denied those basics. Within 5 mins of signing the agreement I found out why. (Its because of the country I come from) 1. I Was denied a weeks time to make a small portion of down payment with my new credit card, I had made most of the down payment with other sources( I choose to make a down payment for $20K with only 3K balance) & the pending amount was guaranteed with my 1 weeks post dated check. 2. On asking for taking the delivery on valentines day with my wife 2 days after the signing the agreement, I was told I have to take the car that same night as there is some insurance issues post signing the agreement. 3. LAST BUT NOT THE LEAST JUST WITHIN 5 MINS OF SIGNING THE AGREEMENT I WAS REMINDED OF MY ORIGIN IN VERY POLITE TONE BUT WITH VERY HARSH WORDS.(THIS TRIGGERED EVERYTHING DOWNHILL) 4. I was also denied a car drop off by Sayed because I had come in my car & now with his selective imposed rule for me of immediate delivery how do I take both my cars back home being the only driver. That's when Freddy my sales rep stepped in & agreed to drop of my car at my residence the next day. The senior most management person after the owner for this dealership was made aware of all this & offered to cancel the contract with vehicle return option which was more like a pain for me & not someone who is at fault. A vehicle that I had already spend weeks looking for & finally liked to my best. On denying the need to return the vehicle he also generously offered a detailed car wash. On asking for a better substantial serious action so that no one else has to go thru this as it is Lexus Brand who we look at not the employee the management stopped responding back to me. Now this is one of my biggest purchases ever made & I feel very low to be having it done with this dealerships experience. I HOPE THE OWNER READS THIS & TAKES THE CORRECTIVE ACTIONS TO MAKE PEOPLE HAPPY ABOUT BUYING A LUXORIOUS CAR FROM A BRAND LIKE LEXUS. VERY UNHAPPY WITH THE DEALERSHIPS MANAGEMENT'S ACTION TO RECTIFY THE WRONG.

              Coliseum Lexus of Oakland Response

              03/19/2021

              Varun, I continue to be disappointed about your dissatisfaction with one of our employees. Diversity is at the cornerstone of our business as we are minority owned. I offered you several options to try and make you feel better about the experience. If you would like to talk about it further with me, I can be reached at *************. Sincerely *** ***** General Manager

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