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          Professional Association Services, Inc. has 1 locations, listed below.

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            Business ProfileforProfessional Association Services, Inc.

            Association Management
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/16/2015

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Professional Association Services, Inc. offers management of common interest developments, such as homeowner associations and condominiums.

            Business Details

            BBB File Opened:
            8/21/2000
            Years in Business:
            31
            Business Started:
            3/24/1993
            Business Started Locally:
            3/24/1993
            Business Incorporated:
            3/24/1993
            Accredited Since:
            6/16/2015
            Type of Entity:
            Corporation
            Number of Employees:
            26
            Hours of Operation

            Primary

            M:
            9:00 AM - 4:00 PM
            T:
            9:00 AM - 4:00 PM
            W:
            9:00 AM - 4:00 PM
            Th:
            9:00 AM - 4:00 PM
            F:
            9:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Susan L. Hoffman, CEO
            Contact Information

            Principal

            • Ms. Susan L. Hoffman, CEO

            Customer Contact

            • Ms. Susan L. Hoffman, CEO
            Additional Contact Information

            Fax Numbers

            • (510) 868-2886
              Primary Fax

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/16/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            House sold on 5/5/2023,"as is", *** withheld 5k from seller proceeds pending their inspection. We were in the process of completing the items but the *** was communicating behind our back with the buyer and told them they can just get things fixed by who they want and get paid back by submitting receipts out of the 5k funds from the seller proceeds. The *** overstepped and didn't fulfill their part of the agreement to soley work and communicate with us. No where in the CC&R's does it allow them to distribute proceeds from the sale of the house. Closing docs even specifically state that the *** will only communicate with the sellers. I tried to work things out with PAS, *** but they are extremely unethical and the **** reviews along with other sites paint the same picture. I've spoken with numerous people who've had similar experience with PAS and they're willing to show up to go to court and willing to write letters detailing the unethical actions of PAS. They do NOT deserve an A+ rating.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Samuel W.

            1 star

            12/19/2023

            I am compelled to share my deeply disappointing and frustrating experience with this company. Despite their role in property management, their lack of responsiveness and professionalism has been staggering.First and foremost, their communication is abysmally poor. Repeated attempts to contact them, through both calls and voicemails, were met with a disheartening silence. When they do respond, the level of incompetence is startling. Basic information, crucial for property management, seems to be outside their grasp, leaving residents to fend for themselves in resolving issues.The rudeness of their staff only adds insult to injury. On one occasion, a wrongful charge was levied against my account. Following numerous unreturned calls, I finally received a response. Instead of a resolution, I was greeted with blatant dishonesty; they denied receiving my calls and devoted more effort to pointing out my supposed errors than addressing the actual issue. The lack of accountability and refusal to refund the erroneous charge instantly was not just unprofessional, but also deeply unethical.Moreover, their approach to enforcing rules and regulations is alarmingly selective and targeted, creating a sense of unfair treatment among residents. This inconsistent enforcement undermines any sense of community and trust in the management.Their incompetence reached its zenith during the sale of my property. The sheer lack of cooperation with my real estate agent, a seasoned professional with 17 years in the industry, was astounding. Their typical response for information was "I don't know," demonstrating a startling lack of knowledge and unwillingness to assist in crucial matters.In summary, my experience with PASmhas been nothing short of a nightmare. Their inability to perform basic management tasks, combined with a lackadaisical attitude and disrespect towards clients, is unacceptable. I strongly advise against engaging with this company for any property management needs.

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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