Business ProfileforAries Appliance Service

I had an appointment for Aries Appliance to repair a refrigerator under a partial JennAir warranty on 1/8/2024. They are authorized repair service agents. Unable to provide an estimate for repair, and after a $125.00 payment on the 8th, I was told an estimate would follow on 1/9. It did not. 10 days later, and after many telephone calls to the office, which were left unreturned, I heard from them. They needed to complete another test to create an estimate. They did an estimate of *******, and I approved. With no word from them and no return calls for my voice messages, I was notified on 2/8 that parts from JennAir were in and to schedule a house call. My conversation with ********* in their office turned heated as she denied not returning my numerous calls, including those made more than once a day. I expressed my desire to speak with an owner only to be told to make the appointment or cancel. Installers arrived on 2/10, installed the parts covered under warranty, and informed me the refrigerator was not repairable.To this day, they will not connect me with the owner or the owner's name. I am out $125.00 and $*******. My food in the fridge and freezer spoiled, and I had to purchase an apartment-sized refrigerator in the meantime. This interaction has taken over six weeks; their office is negligent in returning and answering calls and updating customers. I am still awaiting contact info for the owner to discuss what has transpired. .