Business ProfileforiFlyBusiness

I have been a frequent return customer at Ifly, I purchased something like 6 tickets in 2023 for multiple parties. On September 21st, 2023 I purchased a return ticket for a 10 flight coupon. The money on my card was charged. On the same day the new point of sale system was changed and Ifly began sending out the coupons/tickets directly to email. Unfortunately the ticket never came in the email. I asked if they could print out the coupon or receipt like they did before, and they told me that the option is no longer available with the new POS system - it will be emailed. I followed up for it 20+ times by calling in for the last 6 months, visiting the location too. After months of efforts the manager at the *******, ** location said he recognized me and said that he would call me and help me out. After a few days he did indeed call me back, and gave me my coupon code. Thinking the matter was resolved I scheduled my time for this weekend with the intent of redeeming my voucher coupon. Turns out the code cannot be found and Ifly has sent me into their customer service h*** (again) where they tell them that I need to give them a receipt of a coupon for them to tell me what my correct coupon code is to redeem the flight. All I have is the confirmation from my bank that Ifly did in fact charge me my money. This is ridiculous. Who do I need to speak to just to get something that I already paid for? If this was $5 then fine, money lost. However this is $183.