Business ProfileforBayside Mechanical, Inc.

I hired Bayside mechanical to perform routine cleaning on my furnace and to investigate a clicking sound coming from a damper. Prior to this visit, the system was working other than a clicking noise coming from the motor. They came on 12/23/22. I was told that 1 motor needed to be replaced and that I would be contacted about the cost for this. After the repairman left, the heat in that zone stopped functioning and the clicking noise persisted. I was then charged $312.60 on 12/27/22. No one from the company ever reached out so a few days later I called to explain how the heat was not working anymore and requested someone to come. They sent another technician who was supposed to open the closed damper manually, but after he left, all three zones were nonfunctional and we were effectively unable to get heating to our house. After another call a third technician came out and disconnected one damper, and bypassed the damper system so that all vents were open all the time. This effectively made it impossible to control the heat. I was then told that I need to either replace two zone dampers and a bypass damper or replace three zone dampers, a bypass damper, and the zone board, effectively replacing the whole damper system. I made it very clear when I talked to the project manager that the system was working prior to his technicians coming, other than a clicking noise, and his response was that it was coincidental that the system stopped working after his technicians came. He said the blame was on the system which was old and needed to be replaced. Any reasonable person would not agree with this "coincidental" occurrence. I requested an estimate for these repairs and they have ignored my request. Because of this I hired another company who have since confirmed that one motor needs to be replaced but that all other zones are functioning. Whether it was incompetence or dishonesty, I think Bayside Mechanical has to be held accountable.