Concrete Company's Reputation Crumbles

July 13, 2017

BBB serving Greater Maryland has notified customers, who experienced problems with concrete installed by Five Star Concrete Construction, to contact the Maryland Home Improvement Commission and file a complaint. By doing so, homeowners may be able to recoup some or all of the money spent through the Guaranty Fund.

Complaints received by BBB range in value from $1,800 to $12,000. A letter, detailing the pattern of complaints, was sent to Five Star Concrete Construction.  BBB records show the company was most recently based in Laurel, after moving from a Clarksville residence identified on the company Facebook page. According to a company representative, Five Star has gone out of business.

BBB published its first complaint against the contractor in July 2015. The business, which is licensed with MHIC, did not respond to BBB’s request to address consumer reports of:
- low quality/faulty work
- incomplete work

- poor customer service 

“Customers Consumers allege that work performed was of low quality, as the cement began to peel, crack, crumble, erode, degrade, soon after the work was performed. In one case, the complainant noticed fractures in the cement the very next day, when crew arrived to apply the sealant,” said Angie Barnett, BBB President & CEO. “When residents reached out to Five Star for repairs under their warranties, the business failed to keep promised appointments,” Barnett added.

One of the complaints received by BBB alleged the company requested a final payment prior to the completion of the project. BBB discourages homeowners from making payment in full before work is complete. Additionally, in accordance with Maryland law, a contractor may not request payment in excess of one third of the total project before work begins.

To see Barnett’s interview with WBALTV’s Kai Reed about Five Star Concrete and Construction, click here.