Customer ReviewsforStudent Travel Services, Inc.

Long story short, STS could care less about its customers once you’ve given them the money. I purchased the 3 day “VIP” pass and was not delivered on the promises they gave me. To put it into context, the VIP pass allowed me to choose 3 events to go to during the week of my choosing. I was saving my last pass for an event on the last day of the trip, and this event ended up being canceled the day of. Instead of doing the right thing and giving a refund to me for not being able to use my third pass, they put the blame ON ME and told me that I got what I paid for since “I had the opportunity to go to 3 events already.” It was as if they expected me to see into the future and know this event would be canceled. I tried voicing my concerns to them about this and they basically brushed me off and told me to take it up with accounting. Charlie and the rest of this company made what could’ve been a really fun trip an incredibly frustrating experience. If you’re considering booking a trip with this company, I’d highly advice against it as there is little to no chance you will end up receiving what you paid for. The only thing this company does is take advantage of the lack of influence and experience college students have with booking trips.

Izabela was fantastic! She was so professional and accommodating. Always prompt and informative in her correspondence. Her recommendations helped us have one of the best vacations of our lives! We will definitely be working with Izabela again and for all future vacations! Thank you!

This is the worse company to book a trip with. I travel international often and have never dealt with a company as unprofessional as this one. I've used two other companies before and they actually know what they are doing, unlike STS Travel. Besides the fact that our agent NEVER ANSWERED THE PHONE, she disappeared for a few days and I had to speak to anyone else in the "office". I get it, life happens but they were clueless of anything about the trip. Mimi's phone doesn't even ring!! You call and it goes straight to voicemail and you have to wait for her to call back and hope you don't have to play phone tag. My documents with my flight and hotel stay weren't even completed. It had no reservation code for my return flight so I couldn't log in online or receive any information over the phone regarding my flight. I could have provided a better service to myself and our group over this raggedy service. People want their vacations to be smooth and this one, by far, was NOT. I highly recommend you use someone else because I paid so much more money than I had to because they sucked. Also, I checked out early and asked the resort for my refund and they said your travel agent would have to arrange it because I didn't book directly through the resort. Guess what my agent said, that we can't give you a refund. Ask the girls that stayed in the room to refund you. USELESS company.