Business ProfileforPrometric, LLC

On 3/4/25 I went to a Prometric site and took the exam Introduction to Geography (confirmation # ****************). I passed the exam and then called the Prometric “customer service” and spoke to John. John said it doesn’t show the score being uploaded but it shouldn’t take long for it to do so and then they would send the transcript to my school so I could get credit. On 3/8/25 I sent a follow up email asking the status and they replied- “It seems your score hasn't been uploaded to our system yet to get your score sent out to your school, we have put a ticket in and hopefully it won't take long to get resolved so we can get your score sent out. As for taken it remotely versus at a site, for some odd reason when scheduling remotely the system doesn't have a field to enter in your school code and candidate's would need to contact us to get that score sent out.” On 3/19/25 I sent another email asking for the status since I realized it still hasn’t been uploaded. They replied- “The ticket is currently being handled by a supervisor in our IT department. The ticket number is: 04587707” On 3/28/25 I emailed asking how long this usually takes. They replied- “If you took a DSST exam the process may take up to 3 to 5 business days for the score to be uploaded and released into the system.” It is now 3/29/25 officially 20 business days since I passed this exam. I have also made a few calls to Prometric “customer service” in this time span and ask to speak to a supervisor but they never get me to one, they just give me the run around. There is no reason why this exam should be taking this long to get uploaded and to get my transcript to my school to get my credits. This company claims that this is the best way to get fast credits but at this pace I could have passed the actual class in the time it might take to get my credits. The only thing this company is fast at it taking peoples money which is due before to take the exam at their site or at the time of the exam when you take it at a college. I want my credits and I’m tired of waiting.