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      Country
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          Find a Location

          Direct Energy Solar has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Direct Energy Solar

              7484 Candlewood Rd Suite T-W Hanover, MD 21076-3103

            • Direct Energy Solar

              395 Summit Point Dr. Suite 5C Henrietta, NY 14467

            • Direct Energy Solar

              Norristown, PA 19403-5229

            • Astrum Solar

              35 Twinbridge Dr Pennsauken, NJ 08110-4201

            • Direct Solar Energy

              630 Freedom Business Center Drive, 3rd Floor King of Prussia, PA 19406-1331

            Business ProfileforDirect Energy Solar

            Solar Energy Design
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            13 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Direct Energy Solar has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Direct Energy Solar

                7484 Candlewood Rd Suite T-W Hanover, MD 21076-3103

              • Direct Energy Solar

                395 Summit Point Dr. Suite 5C Henrietta, NY 14467

              • Direct Energy Solar

                Norristown, PA 19403-5229

              • Astrum Solar

                35 Twinbridge Dr Pennsauken, NJ 08110-4201

              • Direct Solar Energy

                630 Freedom Business Center Drive, 3rd Floor King of Prussia, PA 19406-1331

              BBB File Opened:
              10/28/2009
              Years in Business:
              16
              Business Started:
              9/1/2007
              Business Incorporated:
              10/8/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Lumina Solar, Inc,
              • Astrum Solar, Inc.
              Business Management
              • Mr. Steve Hess, Customer Service Manager
              Contact Information

              Principal

              • Ms. Christina Smith, Manager of Customer Care

              Customer Contact

              • Ms. Lindsey Williams, Director of Marketing
              • Mr. Steve Hess, Customer Service Manager
              • Ms. Christina Smith, Manager of Customer Care
              Additional Contact Information

              Fax Numbers

              • (443) 267-0036
                Primary Fax

              Phone Numbers

              Customer Complaints

              13 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/02/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Astrum Solar put our solar panels on in 2012. We have a contract that says when we are replacing our roof, we are responsible for $3300. They have acknowledged our contract states that. We are currently trying to replace our roof and their current price to remove and replace the solar panels is over $6630. We've been going round and round with them for over a month trying to figure out How they will pay for the difference. That is not our responsibility and should not be cause for delay. They keep talking about financing and trying to determine who is responsible. They say this is a "unique situation". I don't know how it could be unique situation if it's in our contract. We need to get a new roof put on ASAP and are tired of the runaround that we received for over 30 days. The roof is supposed to cure before winter and should be put on no later than late September ideally. Plus they said it takes another 45 days once the workorder is put in. We are almost to the 45 day mark. We need our new roof!
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Pilar M

              10/07/2023

              Can't express how frustrated I am with this company. Our panels stopped reporting in May 2023. They are contractually obligated to report when our panels stopped working. We didn't find out until we stopped receiving SREC payments that it happened. After multiple back and forth, we finally got our SREC payments updated but the solar panels are still not working properly and it's Oct 2023. We are losing a lot of production as the day gets shorter. One of their technicians turned off our monitoring w/out informing us because our "modem wasn't updated" not bothering to find out that we redirected the connection to our WIFI. Their people don't know what their contractual obligations are, nor do they talk to someone else in their company before they act. Lots of our solar panels are still not reporting, resulting in loss for us. Last summer, the service guy suspected some squirrel activities but never checked physically. They finally sent someone yesterday to have a look and fix whatever is wrong with it but they pivoted right out of there because the squirrels have babies and basically told us he couldn't do anything until the squirrels grow up and go away. They seem to have no contingency plan for something that I would think is becoming a common problem for them. We are scrambling to find a solution. We called a company to take out the squirrels but apparently they can't touch the solar panels. NOW WHAT? They're not living up to the sales pitch they did when we were buying the panels. Their technicians/managers don't seem talk to each other. There's no one proactively owning any issues to get us a resolution. Early, when the initial install caused holes in our roof that installers didn't bother patching up, I had to write the C-Suite exec to get action to have them remove the panels, repair my roof and put them back. All these inconveniences make me conclude that getting solar panels is probably not worth it. It's a huge loss in time and money.

              Local BBB

              BBB of Greater Maryland

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