Business ProfileforRenewable Energy Corporation

We have been call this company for service for several months in reference to a inverter issue with the battery purchase with the solar panels. On September 24, 2023. The fire department came out because the house was filled with sulphuric acid. The fire department stated that CO and H2CN was present. The fire department pull the breaker to the sub panel and the battery cart and ventilated the house. The fire department advised to contact the solar company. On 9/28/23 Chris M. came out because and reconnected everything but the batteries. Said he was not qualified to reconnect the batteries up and someone else from the company would come out. He had to speak with his co-worker. An appointment was set up by Malisa on 11/16/23 and no one ever showed up or called. I was home all day waiting. We have made several attempts to contact the office since then with no response. On 1/8/2024, I was able to speak with Sherri, she stated they meet on Thursday and someone will get back to us after that. Until this day I have not received an appointment or a call back and several Thursdays has past. At this point I want the batteries replaced. This system cost $30,000 and I can not seem to get any response with any problems from this company unless I write BBB. It is really disappointing after spending so much money on this system. Thanks, with any help in getting this issue resolved.