This Business Is Not BBB Accredited

America Star Books, LLLP

America Star Books, LLLP

(443) 918-7141

America Star Books, LLLP

17 years in business
550 Highland St STE 105
Frederick, MD 21701-5756
Additional Phone Numbers
  • (301) 874-9124
  • (301) 695-1707
Additional Email Addresses
  • info@publishamerica.com
  • support@americastarbooks.pub
BBB File Opened: 09/01/1999
Business Started: 09/01/1999
Business Started Locally: 09/01/1999
Type of Entity
Partnership
Contact Information
  • Principal: Ms. Alice Meiners, Resident Agent
  • Ms. Denise Pickett, Resident Agent
  • Ms. Miranda Prather, Exec. Director
Business Category
  • Publishers - Book
Products & Services
This company publishes books "on demand". The company uses digital printing technology, allowing it to print copies of the book as customers order them.
Alternate Business Names
  • Publish America
  • Publish America, LLP
  • America Star Books, Inc.
Number of Employees: 
2

F

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for America Star Books, LLLP include:

  • 43 complaints filed against business
  • Failure to respond to 42 complaints filed against business.

* In mid October 2010, guided by the company's belief that an "adversarial relationship" exists between Publish America (PA)-AKA America Star Books and BBB, a representative for Publish America stated the company "can no longer in good conscience participate in BBB's dispute resolution program." The company ceased responding to BBB complaints at that time and informed BBB that "any people who file complaints against PA, including those with current complaints (filed with BBB prior to October 2010) that are outstanding, will have to submit their complaints directly to PA." Although BBB continues to inform PA of any complaints received, BBB also encourages authors to try to resolve their disputes with Publish America directly. Complainants whose disputes are not resolved may want to consult an attorney for advice. According to PA, contracts expire after ten years. In order to better understand the contractual commitment with Publish America, BBB advises authors to read the contract completely and to review their website at www.americastarbooks.com. Authors who have questions about the terms and conditions of the contract, its duration, any cancellation provisions, author's responsibilities, etc. may want to review the contract with an attorney prior to signing it. Publish America states that some important aspects of their contract include: 1. PA will pay authors "climbing royalties" starting at 8%. 2. PA authors are not obligated to pay any money out of pocket in order to get their book published pursuant to their contract. According to PA, "A symbolic $1 advance underlines that all financial risk is carried by the Publisher." 3. The author retains the copyright to work in his/her name as well as all movie and audio rights. PA states that the books they publish are available to bookstores everywhere. This typically means Publish America books can be ordered through various booksellers, but the company readily admits "bookstores cannot possibly stock all new books." Additionally, "Publish America does not guarantee placement of its titles on the bookstore shelves." According to PA, "as part of the commercial relationship, authors are expected to assist with the promotion of their books." The company issues royalty statements (and if applicable, royalty checks) every six months. According to Publish America, the royalty statements itemize the number of books for which PA has received payment, as well as the price paid. Additionally, the company states, the royalty statements calculate the author's royalties "based upon the applicable royalty percentages(s) set forth in the contract." Furthermore, "Authors should be aware that it often takes up to 90 days for PA to receive payment from booksellers." According to PA, authors who question the accuracy of their royalty statements should contact the company directly. As of 8/11/2014- America Star Books/Publish America, still choose not to respond to consumer complaints filed with BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

America Star Books, LLLP

THIS BUSINESS IS NOT BBB ACCREDITED

America Star Books, LLLP

Customer Review Rating:

50%
50%

Composite Score: