Business ProfileforA.J. Michaels

I own a rental property in Baltimore and asked for someone to look at our drain. I actually called back to leave my cc info so that they wouldn't have any issues upon completion of service. They came out, inspected, called to confirm the price, and I was unable to answer. My tenant gave the tech my husband's phone number, and they didn't call. They then charged by card $475 without confirming the price. Any time a service is done, the customer should be made aware of the price, confirm on said price, and given the opportunity to allow for if they would like to proceed. I sent an email to Jim, who happens to be the president of the company and was met with such disrespect. He asked me, "Did I expect for it to be free?" So a person who independently calls back to leave their cc info without being asked wants something for free? This is not only disrespectful, it is factually incorrect. His tone was unacceptable. This is so unfortunate because I actually had a boiler replaced that was $11k about 18 months ago and had a pleasant experience. I can assure you that if they did not have my cc info they wouldn't have taken upon themselves to complete the service without permission.