This Business Is Not BBB Accredited

National LLC

National LLC

(888) 515-5010

National LLC

PO Box 255
Glyndon, MD 21071-0255
Additional Email Addresses
BBB File Opened: 04/17/2009
Business Started: 10/17/2008
Business Started Locally: 10/17/2008
Business Incorporated: 10/01/2008 in MD
Type of Entity
Limited Liability Company
Business Management
  • Mr. Eric A. Epstein
Contact Information
  • Principal: Mr Brian K. Wallen, President
  • Mr Daryl White, Vice President
  • Customer Service: Mr. Brandon Riggs, Customer Service Manager
Business Category
  • Office Supplies - Sale by Deceptive Telemarketing
  • Lights Bulbs & Tubes

Additional Information
  • On July 31, 2014, BBB Serving Greater Maryland issued a press release about this business. The release is viewable here:
  • On July 31, 2014, BBB Serving Greater Maryland issued a press release about this business. The release is viewable here:

Alternate Business Names
  • National Lighting & Maintenance
  • National
  • National of Delray Beach LLC
  • National Distributors
Industry Tips
Number of Employees: 


Government Action

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven.

On September 7, 2016, the U.S. Attorney's Office, Federal Bureau of Investigation (FBI), and U.S. Postal Inspection Service announced that a federal grand jury had indicted Brian Keith Wallen and Andrew Stafford with consp... Read More

Out of Business

According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
*Previous and current pattern: Previously, the BBB Business Review for the company found that customers or potential customers stated products were delivered to them that were not ordered or authorized. Customers also reported difficulty returning the products as there was not full disclosure of the product's origins or contact information. In December 2012, BBB reviewed Midway Industries LLC complaint activity to see if a previously detected pattern remained. More specific information about the pattern of complaints found in this most recent review can be found in the "Additional Complaint Information" section of this Review. *Business response to BBB pattern letter: When the pattern was brought to the business' attention in February 2013, Mr. Brian Wallen, President of Midway Industries LLC, provided a response. In this response, he indicated that Midway Industries LLC was committed to customer satisfaction. He indicated that several changes had been instituted within the company in order to address the BBB's concerns about the difficulty to return products. These changes included increased training for their customer service representatives and making the company's contact information more transparent on both the invoice and packing slips. He stated that the company's return policy has been relaxed and increased funds provided for return services so that any disputed merchandise will be picked up. Regarding the reported unauthorized purchases, Mr. Wallen stated that "all of our sales orders require that only authorized purchasers are placing the order. Following all sales calls, every sale is confirmed through a strict verification process...Promotional items are never sent in exchange for a representative updating contact information and/or signing up for a mailing list. All sales calls and verification calls are recorded for quality control purposes." *Conclusions: BBB records indicate that the changes made by the business have increased their ability to return an unordered product, but has yet to alter the fundamental pattern of complaints that are filed alleging deceptive sales practices. If you are a customer of National LLC and have any concern about your service, you may contact Brandon Riggs at 877-375-4014. BBB will continue to monitor the company and will periodically update this information based on the findings of that review.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

National LLC


National LLC

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