This Business Is Not BBB Accredited

Music & Arts

Music & Arts

(888) 731-5396

Music & Arts

65 years in business
Headquarters
5295 Westview Dr STE 300
Frederick, MD 21703-8519
Additional Phone Numbers
  • (301) 620-4040
Additional Website Addresses
BBB File Opened: 01/05/2005
Business Started: 01/01/1952
Business Incorporated: 01/19/2000 in MD
Type of Entity
Corporation
Business Management
  • Mr. Steve Zapf, President
  • Mr. Reiner Fee, Director of Marketing
  • Mr. David Fuhr, VP Sales and Real Estate
  • Mr. Paul J. Martinson, Vice President, Finance
  • Ms. Amanda McTurk-Brown, Director, AR
Contact Information
  • Ms. Jessica Nalley, Account Manager
Business Category
  • Musical Instruments - Dealers
  • Musical Instruments - Rental
  • Musical Instruments - Repair
  • Music Instruction - Instrumental

Products & Services
This company offers the rental, sale and repair of band and orchestral instruments. This company also offers music lessons.
Service Area
This business offers services online. They maintain storefronts in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, KS, ME, MD, MA, MO, NH, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA
Alternate Business Names
  • American Student Rental, Inc.
  • Music & Arts Center, Inc.
  • Guitar Center Stores, Inc.
Number of Employees: 
1,001

NR

Pattern of Complaints

As of May 2017, BBB files indicate that this business has a pattern of complaints and customer reviews concerning:

**Poor Customer Service (failure to respond to consumer communications through initial contact and rude/unhelpful representatives)
**Billing or Collection Issues (consumer is still being billed for a leased product that was returned; unauthorized bank/credit card debits; business failed to provide requested statements/invoices; consume... Read More

Overview

The largest band and orchestra instrument retailer in the country, our mission is to bring the joy of music to all families.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
BBB is evaluating a pattern of complaints before issuing a rating.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Music & Arts

This Business Is Not BBB Accredited

Music & Arts

Customer Review Rating:

100%