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          Bill's Music House, Inc. has 1 locations, listed below.

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            Business ProfileforBill's Music House, Inc.

            Music Instrument Store

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers music lessons, instrument sales, and instrument service and repairs.

            Business Details

            BBB File Opened:
            2/4/2003
            Years in Business:
            59
            Business Started:
            1/1/1965
            Business Incorporated:
            4/17/1973
            Type of Entity:
            Corporation
            Alternate Business Name
            • Bill's Music House
            Business Management
            • Ms. Tracey Kern, Manager
            Contact Information

            Principal

            • Mr. William "Bill" Higgins, Owner

            Customer Contact

            • Mr. Brian Higgins, General Manager
            • Mr. William "Bill" Higgins, Owner
            • Ms. Tracey Kern, Manager
            Additional Contact Information

            Fax Numbers

            • (410) 747-5203
              Primary Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/30/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I have been working to get a Fender Twin Reverb 1976 amplifier fixed and had a tech friend work on it (I'm a non-tech type) and around the end of April everything was working satisfactory except for a amp tube. So I purchased a tube from Amazon for $20 but when he went to install it we found it was cracked. My friend suggested that I take it to Bill's Music House since they probably have it in stock. I t*** the entire amp there (and broken tube) on 5/1/23 to ensure I got the right one and explained situation to Ron C*** (store tech). I thought I would run in and get it installed and leave but Ron said would be at least a week until it could be serviced so I decided to leave it. I told the store tech that I was only looking for a tube (expecting it to be $20-$30 plus labor to install). I received a text on 5/3 that the amp was ready and that balance of $484.27 was due. I called the store and spoke with the owner and told him the story and he offered to pay for half the parts. I was also told that many things didn't work on the amp which contradicts my friend's fixes. My friend has a video showing that everything worked which I can produce and I was told by store tech that if they reinstalled the old parts, it may not work. It went from working to might not work. Owner told me that with fixes a vintage amp like this can sell for $1500-$1600. I don't have several hundred dollars for this "fix" so an easy solution is for store owner to buy it from me for $800 and resell it for profit. I will buy a new amp. Since they repaired it, it should be fine now. I'm so dissatisfied on how this all went down and think I should have been given a call with anticipated repair costs since I was expecting it to be well below $100. The business has not tried to resolve this as I have not heard from them since 5/3/23. The work order # is ******* and account # is ******.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Robert S.

            02/01/2022

            I bought a ****** Twin amplifier online from Bill's Music House and I love it. It was the best possible transaction I could have hope for. It was a floor model and I was a bit nervous that it was going to be in rough condition but they insured me that it was in near mint condition and they were right. Kudos to Bill's Music. And a special thanks also to Jamie who helped me out.

            Local BBB

            BBB of Greater Maryland

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