3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ken J
1 star01/10/2023
Disappointing. Placed order online and card was charged. Product was never shipped. The worse part is zero response to multiple emails asking for status, tracking. I asked to cancel, no response. I had to contact my CC company to get charges reversed. Seems like it might be a scam site.Review from Jared R
1 star08/17/2021
My first order with this company was $10k and approximately $3k of it were refrigerated items needed for our lab. Items were received hot with a broken styrofoam container, items were compromised so were unusable. Company refused to refund or replace items, even after involving the manufacturer. Beware, I would discourage anyone from doing business with Medical Device Depot, they do not stand by their products and they do not value their customers. Nothing but regrets.
Medical Device Depot, Inc. Response
08/25/2021
We stand behind all of the products that we sell. We contacted the manufacturer as soon as you contacted us with your concerns. The manufacturer stated that the products were within their usage guidelines and there would be no issues with using them. The crack in the Styrofoam container has no effect on the products and the container is not meant to be reused. According to the manufacturer you can use the products as directed. Thank youReview from Peggy H
1 star06/07/2021
Purchased the BD Veritor SARS-Cov-2 Rapid Detection Kits for use at our educational facility. One month after receiving we realized they were due to expire in 4 days. Because we had a previous supply that we were using (which we then realized had expired approximately 2 months earlier), we hadn't even begun to use the most current shipment. They would not take these back nor give us a refund. My biggest complaint is that nowhere on their website does it state that these kits have an extremely short shelf life. If they had we wouldn't have ordered as many at one time. This is something that needs to be corrected so that organizations aren't stuck with very expensive kits that are useless.
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