Business ProfileforVKB Kitchen and Bath Inc

I am filing a compliant to VKB Kitchen & Bath to seek partial refund (minimum 20% of the entire project) of my bathroom remodeling projects, and repair the damages as stated in their 2-year warranty. I have signed a contract with above mentioned party on 09/25/2021 to fully remodel two and a half bathrooms in a total cost of $61,603.24. During and after the projects which span from 11/18/2021 to 01/25/2022, four major mal-practices happened. The first mal-practice was on 12/13/2021. The sub contractor did not install the light fixture in hallway bathroom correctly that one of the light glass covers fell unexpectedly onto the faucet and then smashed into pieces in the sink. Luckily no one get hurt. (pictures attached) The second and major mal-practice was on 12/16/2021. The sub contractor did not fasten one of the pipes behind the wall in master bathroom that a large amount of water leaked through the second floor to downstairs garage. (pictures attached) We found out about the water leakage next day. After a 4-hour meeting with the owner Paul and project manager Adam, I (wrongly) trusted them to fix the garage ceiling damage and continue bathroom remodeling. The third mal-practice was on 01/11/2022. After one month of using the earlier finished hallway bathroom, the faucet started to leak water into the new cabinet. Luckily we found out about the leaking quickly and stopped further damage to the cabinet. The fourth mal-practice was on 05/03/2022. After three months of using the master bathroom, both faucets started to leaking water badly into the new cabinet, which has been soaked and softened by water and changed color. VKB offered $1801.3 discount to the major mal-practice (2nd one above). However, given the sequential leaking incidents and resulted damages, we completely lost faith in their work. These evidence suggest there is tremendous amount of probability that we would need major repair down the road. Hence we are seeking further compensation.