Customer ReviewsforSundance Homes, LLC
38 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from John W
5 stars03/12/2024
So, I have been a loyal customer of Sundance for almost 6 years and in that time, they repaired my basement egress well, sided our house, did stack stone on the entryway , renovated/remodeled our kitchen, remodeled our laundry room and finally remodeled our master bath. What else can I say but Awesome!! They worked with us from start to finish, kept communicating with us on status of supplies and product and timeframe for the start of the project. Once the project began, Bill, Jamie and Steve were attentive to our concerns, kept us updated on the timeline of the project and even offered some ideas that we incorporated into our master bath project. Sundance treated us as though they were working on their own home and spared no effort in the details. The plumbers and electricians were fantastic and prompt when it was their time to add to our project. My wife and I are extremely pleased with how the master bath came out and would highly recommend Sundance to anyone looking at any remodel or renovation project to their home.Review from Jennifer T
5 stars11/15/2023
Sundance transformed my kitchen into a kitchen I had only dreamed about. Then, they took a frozen pipes disaster and repaired and restored it to like new condition. The team took time to fix things that the original builder had skimped on. I can’t thank them enough for all their attention to detail, as well as the hard work and effort to make our home beautiful!Review from Bob W
5 stars10/14/2023
The crew that worked on my kitchen went above and beyond to make me feel comfortable..my concern was my little Yorkie. Jamie assured me he will take good care of her so I could leave a go work. He would text me when he left each day. I highly recommend SundanceSundance Homes, LLC Response
10/24/2023
Hello Bob,
Thank you so much for the great review and it was our pleasure to help you with your kitchen remodel!!!
Review from carol m
5 stars10/09/2023
Very happy with the workers and the results of a bathroom remodel done by Sundance Homes. Communication was great. The workers were non-stop. Very professional, very accommodating. Would recommend to someone looking for a company to renovate.Sundance Homes, LLC Response
10/24/2023
Hello Carol,
It was our pleasure to help with your bathroom remodel project and we are so glad you love your new space!!
Review from Randall E
5 stars09/12/2023
They did an awesome job on my roof and helped me through all the insurance company headaches. Fred s***** was awesome to work with and very responsive. He made the whole process as easy as it could be and couldn’t be happier with the work they did.Sundance Homes, LLC Response
10/24/2023
Hello Randel,
We are glad we could help navigate the insurance process and help you get your home restored!!
Review from D. T.
3 stars07/03/2023
Although my experience with this company was not horrible it was way above aggravating. Every part of my project had to be corrected 2 to 3 times. They also left work unfinished and then refused to come back and completed. The vast majority of the work was completed by subcontractors, it seems that if you would hire them to do a single project, it would be fine, but they were not able to handle the project as large as mine end. It took just over a year to get it completed to where they refused to come back,Sundance Homes, LLC Response
10/24/2023
Dave,
Your feedback is appreciated but is just not 100% accurate. We were bound by your insurance carrier and had to wait for approvals to do certain items. We used some subcontractor's on your project so that we could keep moving and get your home back in order but we also had our in house carpenters on hand for quite a bit of the work as well. One of the issues for having to redo some of the work is because you had several large animals in your home using the space while we were there working which lead to a few items having to be redon.
Us refusing to come back is far from accurate. We were waiting for a supplement to be approved from your insurance carrier for that work and when it got approved you were paid for that and we did not think it was a good idea to keep working together due to the continued issues we had working together up to that point. We offered you multiple other contactor recommendation's for this work but again we as a company had completed everything we were contracted for up to this point and we were 100% completed and did not think doing more work for you would be beneficial to either of us which is why we declined.
Customer Response
10/25/2023
Jason, This is completely inaccurate. This is a laughable response but also not unexpected from the owner of the company, and given the fact that every time your subs showed up the job was not done correctly and I had to contact your project manager and I followed up everything in writing and documenting the issues each and every time with in email with pictures, Your manager Evan even commented to me he was frustrated I kept alerting you to all the problems along the way and Evan said just let us get done and we will go over everything and fix anything that was wrong, I refused to wait and your response was exactly why, I was not going to wait and allow you to blame any of this on us, And you recall I told you I was not going to pay you the final payment until everything was done and you told me I was going to make the final payment or I would hear from your attorney, I showed your project manager the door casings/trim and you are a major company with professional workers, The fact the door trim was left with a gap 1.5-2 inches from the floor was unacceptable from a professional company, Your crews removed the flooring, you knew there was 2 layers because you submitted a supplemental to my insurance Co so you got paid, Ok maybe this would have been missed then but when the flooring was installed and the 1/4 round installed there is no way your professional floor installers would not have seen this, also you then summitted a supplemental for the trim and the reason you did not come back to finish the job was your estimate was close to $4k and the insurance Co only paid $1800 because a lot of what you included was already paid for with the floor removal, You put us out of our home to do this work in Nov and allowed us to move back in a couple days before Christmas, you would send in a crew for a week and nothing for a month, You took the whole next year off and on and only finished up with what you decided approx 14 months later, So I will say, and I can share anything you want, I documented everything the same day or following day that was not done correctly as well as the damage to my stuff, there was nothing that was a surprise to you, NOTHING, So you can draft a standard answer- To try and cover your butt, but it is false, You know everything was documented as soon as it happened in emails with pictures, So now you share something-anything to back up that statement, Also if you had gotten in and out and not took forever I am sure this would have went more smoothlyReview from Carol S
5 stars06/28/2023
We had our counter tops, backsplash, sink and faucet replaced after being in our home for 26 years. Our job was a small one compared to the normal kitchen remodel, but the staff at Sundance provided the same attention as if it was a major remodel. From the assistance of the staff in the Middletown store to the installers, the project went extremely smooth and the craftsmanship was excellent! We are loving our new counter tops and backsplash.Sundance Homes, LLC Response
06/29/2023
Hello Carol,
Thank you for the awesome review and we are so happy you love your new countertops!!!
Review from Patricia C
5 stars06/22/2023
Everyone was very professional and finished our project in the time expected. We would recommend Sundance Homes wholeheartedly and would use them again.Sundance Homes, LLC Response
06/24/2023
Hello Patricia,
Thank you for the great review. It was our pleasure to help you with your kitchen remodel and are looking forward to helping with your next project!!
Review from Patricia S
5 stars05/23/2023
I am so very happy with the beautiful updates Sundance did on my home…roof, siding, gazebo. Everyone was nice, respectful and accommodating. I would not hesitate referring them to anyone and would gladly use again…thank you Sundance.Sundance Homes, LLC Response
10/24/2023
Patricia,
Thank you for the great review!! It was our pleasure to help you with your exterior projects and we hope to see you again soon on your next remodeling project!!
Review from Adrienne K
5 stars05/16/2023
We can't say enough about the siding. The house looks amazing. Everyone did a great job communicating with us about our project when the weather pushed our job back. Thank you again, can't stop looking at the house.
Customer Review Rating
Average of 38 Customer Reviews
Contact Information
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
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TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 3:00 PM |
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