Customer ReviewsforAmazing Heating & Air Conditioning, Inc.
4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mike S
1 star12/05/2023
I have a whole house humidifier built into my central heating system. It was not getting water. The Tech didn't even look at the failed component. Instead, he wrote a quote for parts (wrong part number) that were not required and multipled the $120 cost by 10. I fixed the failure myself by clearing the calcified/clogged supply valve. The line and humidifier were fine and system is working again. I explained to the company and the representative told me it was leaking and discounted all my assertions. They were useless liars. Their ad about not trying to sell you things you don't need is BS.Review from Blake H
1 star04/13/2023
I called Amazing HVAC because my Condenser unit was tripping the breaker every hour or so. They sent a salesmen out who told me that he couldn’t Identify the issue but could send a Tech that would 100% identify it and the troubleshooting would cost $99. I was hesitant paying a flat service fee but most HVAC companies seem to be doing that these days so I agreed to the $99 charge. I was at work when the tech arrived so I spoke with him through my wife’s phone. He told me that the two pole 20 amp breaker has a loose connection and that it likely went bad. I happen to be have been an electrician for the Air Force for over a decade and I was a member of the Local 24 in Baltimore as well. I am also an electrical project manager for the Maryland Air National Guard and have quoted hundreds of electrical projects. I explained to the tech that the breaker had been replaced while I was deployed 6 months ago and he assured me there were burn marks where it had been arcing and that it would have to be replaced to continue troubleshooting. I hesitantly agreed but asked how much to replace the breaker. He told me $472.00. TO REPLACE A BREAKER!! I told him I wouldn’t pay it. That I would pay the $15 for the breaker at home depot and replace it in 5 mins on my lunch break. He said they would still be charging the $99. One of the owners or managers spoke with me shortly after and tried to explain how I don’t understand running a business. (I’m also a small business owner.) Just because you mismanage your business’s finances doesn’t mean you should prey on your customers. Imagine if I didn’t know better and agreed to pay over $600 just to find out my AC is STILL NOT FIXED. He eventually offered to send a tech back if the breaker was not the issue. Guess what… I changed the breaker … found there was no burn marks and the original breaker was indeed fine. But I don’t want your crooked company anywhere near my home. I’d rather hire someone with fair pricing and morales.Review from Jenny L
1 star03/27/2023
This company tries to rip off customer's pockets. It is also a scammer. Initially, my furnace is working except low in refrigerant. I called this company to come in diagnostic. The tech had no clue what was wrong. I mention to him that something is leaking according to another company advised. He then said, "oh yes, I think so too". He then gave me a quote for the coils worth of $2700. I asked him "is it ok just replace just the coils without replace inside and outside units". His name is Chris. He assures me that just replace the coils outside unit will taking care the leak issue. He told me that it is not necessary to replace both inside and outside. He said he is guaranteed me that after I replace the coils. it is going to take care the issue of leaking and I will never have to refill the refrigerant again for more than 10 years and ever. He also tried to sale me a ton of baloney stuff and services that I do not need. I paid the monthly comfort club $15 a month but every time I schedule a day or time to do maintenance. They always have a ton of excuses. Last week, when I called them to come performing the maintenance and check the inside unit. The tech came and his name was Andre. He told me there is a leak again. He told me the initial tech wasn't diagnose correctly the issue and he also advised me that when they installed the replacement coils, they did not fill enough refrigerant. Now, my furnace is extremely low in refrigerant. I asked the refund due to their mistakes. They even want me to pay for $12,000 again because they said I need a new furnace both inside and outside. Interesting! This all means, they scam me for $15000 for no reason to pay for their employees doing lousy jobs and lack of knowledge. They are out of their mind. They think customers just pay money for them to keep their business survive. They also think that they can take advantage of customers. Please stay far and extremely far away from this company.Review from Gary
1 star06/11/2021
Purchased new ***** AC Unit in 2016 (Approx $3,200). In warranty another HVAC company is doing for $8-700. ps I paid $150 additional to expedite in 2-3 days.Amazing Heating & Air Conditioning, Inc. Response
07/07/2021
Hello Mr. ******,
I see another company installed the unit in 2015, then the compressor failed in 2016 which we replaced. It lasted for 5 additional years and then we found the compressor failed again in 2021. I don't see how this other company would be able to perform the work properly for that price. If things don't work out with this repair we are here for you to fix it or replace your system. Good luck with your project.
Thank you,
Andrew F***********
President
Amazing HVACCustomer Response
07/08/2021
I have the document for a NEW compressor in 2016, from Amazing HVAC. The work has been done by ************, $800, as quoted was final price. I would really appreciate BBB requesting both our paperwork. Their comment above is another illustration of Amazing dishonesty and lack of integrity. Dr B*****Amazing Heating & Air Conditioning, Inc. Response
07/08/2021
Hello Again,
I am unclear about why Mr. B***** wants to request our documents. I do know all jobs are not completed in the same fashion. You are not buying a coffee pot in a box from any supplier you choose that is the least expensive. We offer a service and we have many things that are mandatory for our technicians to replace that the other company may not include. I can't state what the other companies expenses are and how they price their repairs. I am not debating our price may be more than ************. How they price their work is entirely up to them. There are many ways to take short cuts for the warranty compressor although I am not saying they did. I know our price is for performing our work with our expenses included. We are in a free world where you can choose the type of service you want and the company you want to perform the work. The manufactures' normally don't warrant the third compressor so I am sure our price is our price. I don't know how that slipped by the manufacture or maybe he assumed it would be under warranty and quoted you without verifying they will accept it. I am happy for you that you found what you were looking for.
Thank you,
Andrew F***********
President
Customer Review Rating
Average of 4 Customer Reviews
Contact Information
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
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TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 6:00 PM |
SuSunday | 8:00 AM - 6:00 PM |
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