Business ProfileforGavigan's Home Furnishings

I purchased an item from this company that was more expensive than another item I had chosen from another store . I canceled the other stores order and decided to purchase the more expensive item that we really liked on their showroom floor . The associate had me do everything I had to do to get the furniture ordered and set up for delivery . I was NEVER told that the manufacturer of the product was no longer in business . I purchased this item and had it delivered the beginning of December . Here we are at the end of February I sit on the middle part of the sofa and the right side made a popping sound . ( I weigh 150) . I contacted Gavigans which had me contact Serveco for further help . A gentleman came out to view and repair my sofa and then I was told that it couldn’t be repaired due to a cracked plywood piece and a spring that had come out . He told me that he would send his report to serveco and typically they will get back to Gavigans and Gavigans would help take care of the issue . I contacted Gavigans myself after I was told from serveco two weeks later that my repair did not fall under their coverage . So now I’m stuck with a broken 3 seater couch that is broke . I would expect a company like Gavigans to back up their customers since I was NEVER told from the beginning what my coverage would be or that the manufacturer was out of business . This is scheming and conning if you ask me . Getting their money and then not standing behind their product .