This Business Is Not BBB Accredited

The Auto Warranty Agency LLC

The Auto Warranty Agency LLC

(800) 801-1956

The Auto Warranty Agency LLC

Salisbury, MD 21801
Additional Phone Numbers
  • (866) 892-3711
  • (416) 538-5457
  • (888) 246-9014
Additional Website Addresses
BBB File Opened: 06/28/2011
Business Management
  • Scott Engle
  • Mr. Nick Vincelli, Owner
Contact Information
  • Carlos Martir
Business Category
  • Auto Warranty Plans
  • Auto Warranty Services

Alternate Business Names
  • Auto Warranty Agency
  • AWA Services Group


Ad Review

On 07/06/2016, BBB of Greater MD conducted an advertising review, and found claims on the company website that could benefit from clarification or substantiation.

BBB challenged the following claim:

CLAIM A: "Better Business Bureau and AM Best Insurance "A" rated plans"

BBB CODE OF ADVERTISING CONCERN(s): The Basic Principles section of the BBB Code of Advertising states that:
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, f... Read More

Pattern of Complaints

Starting in January 2016, BBB of MD has received a spike in consumer complaints alleging problems with the auto warranty, or vehicle service contract, purchased from this business.

BBB has identified a pattern of complaints concerning:
*Poor customer service (No response from business to either phone or email correspondence, customer did not receive initial contract/paperwork)
* Failure to honor contract (Auto repairs/claim outlined in contract den... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for The Auto Warranty Agency LLC include:

  • 59 complaints filed against business
  • Failure to respond to 50 complaints filed against business.
  • Advertising issue(s) found by BBB.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

The Auto Warranty Agency LLC

This Business Is Not BBB Accredited

The Auto Warranty Agency LLC

Customer Review Rating:


Composite Score: