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Find a Location

Hamilton Tire & Car Care Center has 1 locations, listed below.

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    Business ProfileforHamilton Tire & Car Care Center

    Mobile Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers Full Service Auto Repair.

    Business Details

    Location of This Business
    5619 Harford Rd, Baltimore, MD 21214-2211
    BBB File Opened:
    1/19/1999
    Years in Business:
    25
    Business Started:
    6/8/1998
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Hamilton Goodyear
    Contact Information

    Principal

    • Mr. Jay Kram, President

    Customer Contact

    • Mr. Jay Kram, President
    Additional Contact Information

    Fax Numbers

    • (410) 426-4436
      Primary Fax

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/31/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Complaint Details Unavailable

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sharee C

    1 star

    04/27/2023

    I recently purchased a vehicle that has low profile tires and I hit a few potholes and had to change my front tires on 2 separate at different times. I went to this establishment on 4 different occasions in the last 6 months. The 1st time I went I had a tire replaced and asked the representative to add hazard insurance. The 2nd time, I went back I had to get another tire replace and asked for the warranty. The 3rd time, my tire was flat when I started it in the morning and I went to them for them to check it after I put air in the tire. The owner advised that he his workers look at the tire and it was ok. Within 7 days the same tire went flat again when I got up in the morning to drive. I had to get air in the tire because they were closed on Sunday. On Monday, I went to them again and they advised I had a nail in my tire. I asked why did not see it when I came back in the previous week. They said they didn't know. I told them to repair it with the warranty. Kaelah O'Quinn was so disrespectful towards me and started arguing with me saying that I was cheap and did not get the warranty on one of the tires. The receipts from the tire purchase did not have a distinction of which tire it was. She proceeded to argue with me and told me to get out of the store without giving me my receipt to show I just paid for the tire repair, because she refused to give me the number for corporate and called the police. When they arrived, they clearly told Kaelah that it's nothing they could do because, no crime was committed. Poor customer service, a waist of time, and a lack of creditability.

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