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          Midas (Shop #4239) has 1 locations, listed below.

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            Business ProfileforMidas (Shop #4239)

            Auto Repair

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers auto repair services.

            Business Details

            BBB File Opened:
            1/26/2001
            Years in Business:
            23
            Business Started:
            1/26/2001
            Alternate Business Name
            • Midas Auto Service Experts
            Contact Information

            Customer Contact

            • Mr. Scott Lee, Manager
            • Mr. Woo Chang Lee, Owner

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/27/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Went early to shop to have oil change. Gentlemen at front desk (I believe is owner) said we are busy & behind comeback @3:30pm. We returned to drop off vehicle (never ever came for oil change & free tire rotation to drop off vehicle priorhave always waited there with husband & my service dog in training). Prior two/three times oil changes have all gone smooth and without issues. Based on that is the reason I dropped off vehicle. He said your vehicle will be ready when you return @ a4pm. When we were pulling into parking lot vehicle was not parking in handicapped parking spot where I put it when I dropped it offso we presumed it was completed. I went into store; gentleman said my vehicle was ready, so I paid and went to my husband vehicle grabbed my backpack put me and my stuff into my newly serviced vehicle. As I began to get in and quickly noticed the volume of the radio was so loud it almost blew out my entire speaks plus damages (not there when vehicle was dropped off) ripped/cut in leather front arm rest, knob on gear shift was NOW STRIPPED twisted beyond stop point (AGAIN NOT LIKE THIS WHEN VEHICLE WAS DROPPED OFF) and items above front sun visors are disheveled (was not like this when I dropped it off). Then on our way home we stopped to walk my dog at a favorite spot just at the end of our street where I had my husband look under vehicle & showed him the mess plus damages caused while in the possession of Midas Shop Eldersburg Md today. The next morning I had my husband and I look more thoroughly through my personal vehicle & belongs I keep in arm rest, above visors, & in glove box only to find money I keep hidden incase of breakdown I always have enough to pay tow truck/rollbackAGAIN NOW MISSING (but was in vehicle when vehicle was dropped off for servicing(not disc!overed until after I already sent email to Midas Corporate on 3rd April, 2022 @ approx 11:45am. NO ONE SHOULD EVER HAVE TO BE SUBJECT TO THIS TREATMENT BY ANY SERVICE SHOP !!!
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Corey R

            1 star

            02/12/2024

            I spent $3,400 at the end of September 2023 to make sure my wife's car wasn't going to overheat since she has to commute almost 1 hour and 30 minutes for work. I requested a head gasket replacement since we had repaired basically everything else. The owner suggested doing the timing belt as well since it would already be open but would cost a little more to do. I figured why not, won't have to do it later. 6 months later while she is taking my brother to the airport it stalls out on her, leaving her stranded over 40 miles away. We paid $300+ to have it towed back home the day after our wedding ceremony for our family. I take it to a nearby shop to find out what happened, only to be informed that the tensioner bolt for the timing belt tensioner was over torqued and snapped while she was on the highway. The shop tells me that it would be at least $8,000 for a motor (not even the replacement.) I contacted Midas to file a claim since everyone I had talked to said they usually come with a 12 month/12,000 mile warranty and the employee that answered confirmed that it was a 12 month/12,000 mile warranty. 3 hours later he calls me back and tells me it's 6 month/6,000 mile warranty, when I call their corporate number they tell me that's handled at store level. All of this sounds extremely suspicious. Corporate tells me they should give me a call to discuss it. When I don't receive a call I place a review on Google and magically I get a phone that goes to voice-mail, which apparently they placed on hold and when someone did pick up they thought it was a call coming in. Had I denied the timing belt service, my wife wouldn't have been stranded in the cold and we wouldn't be searching for a ride to work everyday. I hope this helps someone else avoid the damages and disservice like I received.

            Local BBB

            BBB of Greater Maryland

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