4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from James S
1 star03/09/2023
Maryland vehicle emission test at the Howard County kiosk began by getting my credit card information, Card was approved and a $10 charge transaction was approved. The vehicle was properly matched as to make, model, tag, and year. After I connected the cable to my car the kiosk display froze saying "communicating". After 10 minutes I sought help from the staff working the drive-through. They told me the kiosk did not work very well and they had many problems reported to them. I disconnected my car from the kiosk cable and went through the higher-priced drive-through emission test. My carb passed the test. Returned home and found my credit card company had alerted me to a $10 charge to merchant Envirotest Systems. My options seem to be to call the fraud office at my credit card company or you give me $10. I ask the State of Maryland to end its contract with Envrotest Systems. I am being forced to price a minimum of a one-star review rating. My assessment is that the rating should be zero stars. James S
Envirotest Response
03/20/2023
Thank you for bringing this to our attention. We are very sorry for your inconvenience. We researched the issue and a refund of $10 was issued the next day on 3/10/23. If you have any further questions or concerns please contact our office at 410-737-2700.Review from Martha L
1 star03/30/2022
I was charged $40 for the $10 do-it-yourself emissions test in Maryland. I called to have the overcharge adjusted, they took my contact information and never called me back. After a month went by I repeated the process (yesterday). Not very hopeful.Envirotest Response
04/01/2022
We are sorry to hear about the experience you encountered at the VEIP Self-Service Kiosk. Can you provide vehicle information so that I can look into the matter?
Customer Response
04/05/2022
I'm not comfortable posting vehicle information in a public forum. Is there an email address I can send it to? Meanwhile I'll call again tomorrow and will include my vehicle information with a new message (as I have with previous phone messages).Review from Julie F
1 star07/30/2021
I too was charged $70 for a $14 emission test. I tried to contest the charge with my credit card company and was denied. My receipt even said $14. I wonder if the State of Maryland received my extra money? This is a terribly flawed process. Just imagine how many people have been charged the extra money and didn't realize it. I should have waited in line for the test operated by an actual person.Review from Mary M
1 star06/17/2021
Why was I charged $70.00 for a $14.00 emission test at the Gaithersburg MVA kiosk in Maryland and with a COVID-19 Pandemic waiver? I feel like a victim of price gouging and stiffed by this independent merchant. I'm forwarding this complaint to Governor Larry Hogan.
Customer Review Rating
Average of 4 Customer Reviews
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