Share
Business ProfileforKoons Volvo of Owings Mills, Inc.
Additional business information
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On April 19, 2022, the business entered into a settlement with Maryland Attorney General Office. The action settles allegations that the business that Koons Kia charged consumers hidden fees not included in its advertised prices, and it collected fees for shipping their vehicles (known as "freight charges") from consumers, although the shipping cost was already included in the advertised price of the vehicle. Under terms of the settlement, the business agreed to stop charging car purchasers fees, other than taxes or title
fees, if the fees were not included in the advertised price for a vehicle.
The dealership also agreed not to charge consumers for shipping if such freight charges were already included in any advertised price for the vehicle. The company also agreed to return all fees it collected from
consumers other than taxes and title fees that were not included in the advertised price of the
vehicle, as well as all amounts it collected for freight charges that were already included in the advertised price of the vehicle. The Attorney General estimates that, as a result of the settlement, more than $1 million will be returned to consumers. Koons Kia also agreed to pay the Division $100,000 for its costs incurred in investigating the matter.
Consumers who are owed refunds under the settlement do not need to do anything; they
will be contacted directly by the Consumer Protection Division.
Consumers who experience problems with their automobile purchase, or any other consumer transaction, may contact the Attorney General's Office by calling 410-528-8662 or 888-743-
0023, email [email protected], or file a complaint online at www.marylandattorneygeneral.gov.
https://www.marylandattorneygeneral.gov/press/2022/041922.pdf
The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 9610 Reisterstown Rd, Owings Mills, MD 21117-4128
- BBB File Opened:
- 11/6/1987
- Years in Business:
- 37
- Business Started:
- 1/1/1987
- Business Started Locally:
- 1/1/1987
- Business Incorporated:
- 7/9/1986
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Koons Lincoln Mercury, Inc.
- Koons Lincoln
- Koons Kia of Baltimore
- Business Management
- Nicole Andolino, Office Manager
- Mr. James E. Koons, President
- Claron Etherly, General Sales Manager
- Contact Information
Customer Contact
- Nicole Andolino, Office Manager
- Mr. James E. Koons, President
- Claron Etherly, General Sales Manager
- Additional Contact Information
Fax Numbers
- (410) 363-1793Primary Fax
Email Addresses
- Primary
Website Addresses
- (410) 363-1793
Customer Complaints
10 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jane S
07/06/2023
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.