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          Guardian Protection has 1 locations, listed below.

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            Business ProfileGuardian Protection

            Burglar Alarm Systems
            BBB accredited business

            Additional business information

            Additional Info:

            In October 2023, Vintage Security was acquired by Guardian Protection.

            BBB holds a separate profile for Guardian Protection:

            https://www.bbb.org/us/pa/warrendale/profile/security-systems/guardian-protection-0141-14000013

            See all additional business information

            Contact Information

            9125 Guilford Road, Suite 101

            Columbia, MD 21046

            Get Directions
            Visit Website
            (800) 776-8328

            Want a quote from this business?

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            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/18/2011

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business designs, installs, and monitors residential and commercial security systems and home automation as well as providing new home builders and buyers with the installation of structured wiring, smart home technologies, and whole house audio.

            Products & Services

            This business designs and installs residential and commercial security systems as well as audio for home theater, and provides provides video surveillance and security monitoring services.

            Business Details

            Location of This Business
            9125 Guilford Road, Suite 101, Columbia, MD 21046
            BBB File Opened:
            7/24/2008
            Years in Business:
            23
            Business Started:
            6/1/2000
            Date of New Ownership:
            10/1/2023
            Business Incorporated:
            6/13/2001
            Accredited Since:
            10/18/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 150794 for this business, issued by Maryland Home Improvement Commission. The expiration date of this license is 1/19/2025.

            These agencies may include:

            Maryland Home Improvement Commission

            500 N Calvert St Ste 301

            Baltimore MD 21202

            (410) 230-6309

            http://www.labor.maryland.gov/license/mhic/

            BBB records show a license number of 107-1679 for this business, issued by Maryland State Police. The expiration date of this license is 7/31/2024.

            These agencies may include:

            Maryland State Police

            1201 Reisterstown Rd

            Pikesville MD 21208

            (410) 653-4500

            https://www.mdsp.org

            BBB records show a license number of 23PLU-SS33667 for this business, issued by Maryland State Police. The expiration date of this license is 7/31/2026.

            These agencies may include:

            Maryland State Police

            1201 Reisterstown Rd

            Pikesville MD 21208

            (410) 653-4500

            https://www.mdsp.org

            BBB records show a license number of 11-16546 for this business, issued by Virginia Department of Criminal Justice Services. The expiration date of this license is 10/31/2024.

            These agencies may include:

            Virginia Department of Criminal Justice Services

            1100 Bank St

            Richmond VA 23219

            (804) 786-4000

            http://www.dcjs.virginia.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Guardian Protection Services, Inc.
            • Vintage Security
            Business Management
            • Mr. Bryan Cipoletti, President
            • Mr. Jason Bradley, Vice President/COO
            Contact Information

            Principal

            • Mr. Bryan Cipoletti, President
            • Mr. Jason Bradley, Vice President/COO
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/05/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            December 3, 2023 I have been a customer of Vintage Security systems for approximately three to four years, during that time I have been pleasantly pleased with their services. Recently, my outdoor Ring camera, stop sending clips of doorbell rings. I placed two trouble reports via their trouble report system, I received an email advising the issue had been resolved. I was expecting an important Fed Ex medical package from California that required my signature, to no avail I missed the FedEx driver and had to write a hand written note on the door for the driver to knock hard and wait for me to open the door since I am recovering from hip surgery. Thank goodness Fed Ex made another attempt the next day. I never received a video clip or heard the ring. I spoke to the driver who confirmed the technical problem, he assured me he ran the bell, since my package delivery required a signature, My issue is with the nonresponse of Vintage Securities technical department, when you call their number no one answers, you have to leave a message, which in my opinion my work in some issues, but NOT reoccurring issues. I called and left message before I composed this letter advising them of my intent. Thanks in advance for your attention Mrs. ******* ******
            Read More
            Read 7 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            James S

            03/06/2023

            Finished with a New Home build in Charles Town WV, ******* *****. I will say if any customer`s are looking for in house Audio install please be advised the Installers (Audio) personal do not stay in compliance with training nor does Vintage Audio Employees know how to properly troubleshoot the equipment when faulting. My Subtotal for this equipment was 13,680.00 Dollars that has not allowed Audio through my television for 7 Months since the Install. I have had close to or past 10 Service Call`s even managers and Leads came onsite and basically used the remote and receiver & the television to troubleshoot. They never tried bypassing the components in between the television and receiver checking for faults. Hey vintage do not worry **** ***** cracked your problem less then a Hour compared to your incompetent staff.! By the way i go by ***** *****, Sure to be in your system based on all the trouble calls you have gotten.

            Guardian Protection Response

            03/24/2023

            We want to apologize for these challenges you faced while we were working to ensure your system meets expectations. The Vintage Security Service Department has been in contact with James. To our knowledge, after the **** ***** visited James' home and did not resolve the issues, one of our Lead Technicians visited the home. This Lead Technician very meticulously worked on the issues with the system and was able to resolve them. Another issue with the system arose, where the same Lead Technician visited the home again and was able to find and resolve the issue, which appeared to be caused by the **** ***** team. James' system is now working properly, and he has direct contact with the Lead Technician in the form of a cell phone number should any more trouble with his system occur.
            Read 1 More Customer Review

            Local BBB

            BBB of Greater Maryland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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