This business is not BBB accredited.Additional Locations
Fax: (817) 625-9725 View Additional Phone Numbers 2524 NE LOOP 820, FORT WORTH, TX 76106
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for CHEAPER THAN DIRT include:
- 60 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for CHEAPER THAN DIRT include:
- Length of time business has been operating
- Response to 60 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||13|
|Total Closed Complaints||60|
Additional Complaint Information
BBB files indicate Cheaper Than Dirt has a pattern of complaints concerning website and catalog advertising issues, product issues, and customer service issues.
Website complaints allege pricing information contained on the business website and in the product catalog are inaccurate, misleading, and or not honored. Complaints allege products are purchased based on the advertised description and specifications. Once the order is received, there are necessary parts missing from the shipment. The business responded they were out of stock and offered a refund. Complaints allege products ordered based on the advertised picture and description are not received but replaced with a different product not ordered. The business responded by stating a mistake was made on their website and corrected the website to reflect the right product. Complaints also allege products were purchased online based on the website advertised price were later notified the desired product and price was no longer available and the website had not been updated. However, the same product was available at a higher price. The business offered to honor the lower price.
Catalog complaints allege product prices advertised in the catalog are not honored despite the catalog being the current version. The business responded the catalog price was no longer available and catalogs are printed months in advance and are subject to change at anytime. However, the business have offered a "one time courtesy." The business has also stated, "Cheaper Than Dirt is not bound by errors in prices, pictures, or descriptions in our catalog."
Some complaints allege ordering specific products from the business only to receive a completely different product. The business responded by apologizing for the inconvenience, replacing the product or supporting their no refund policy as it applies to specific products.
Some complaints allege difficulty getting orders corrected once placed. The business has responded by stating, "Cheaper Than Dirt does not allow orders to be modified or terminated after they are placed. The is a very small window of opportunity before an order is transmitted to the drop ship warehouse for processing and they cannot contact that drop shipper to change or cancel an order."
Cheaper Than Dirt has been responsive to consumer complaints. The business website states, "No Hassle Return Policy - If you're not satisfied with your order, you may return most items within 90 days of purchase to receive a refund, credit or replacement. Firearms, Ammunition, and Food are not returnable or refundable; all sales are final."
The Better Business Bureau has sent certified correspondence to Cheaper Than Dirt requesting their voluntary cooperation in eliminating the pattern of customer complaint. BBB will update this aspect of the Business Review once additional information becomes available.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||13|
Type of Entity
Sporting Goods - Retail
Alternate Business NamesC T D CDT, INC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview