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A BBB Accredited Business since
BBB has determined that NT Window, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for NT Window, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Ryon Ray, COO
Windows Doors - Installation Patio & Deck Builders Windows - Repairing Screen Enclosures Storm Windows & Doors Vinyl Repair Windows - Installation & Service Patio, Porch & Deck Enclosures Doors
Alternate Business NamesNorth Texas Window NT Windows, Inc.
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Additional Phone Numbers
- (817) 572-4994(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: April we receive windows for our new home. They leaked. Our contractor took the house trim off it check installation and determined it was the window itself. He contacted the sales representative. He also took an extra window that we had and broke it down to see where the problem was. He showed all of this to the representative. Work on our house was halted because the May rains proved that there was an issue with leakage. The sales rep tried to repair the windows and they still leaked. The company called my Husband May 23rd to tell us it would be June 16th before servicemen could come to repair the windows because they were going to remove the glass and reseal the windows. A machine at their factory was not adjusted correctly and the inside of the glass was not sealed properly. We were going to have to wait until replacement glass could be made. Our contractor continued to open all of the window opening and doubled checked his crews installation and flashing. I ask them not to replace the house trim until the windows were sealed. June 12th the servicemen arrived to caulk the outside of the windows. 17 windows were caulked and continue to leak....... There was no removal of glass which our contractor was not really wanting done because of possible frame damage or the glass seal not being done right. Now our contractor is going to try to seal the windows because when we opened them they had not cleaned dirt and moisture and the silicone caulk had not stuck. There were still gaps in the seal.
Desired Settlement: I want our contractors time and material cost reimbursed because even though he is a honest person who is working to make this right. Cost will eventually be on us. We have lost confidence in this product. I do not want to spend the rest of our time checking windows every time it rains or we water our lawn. I believe our contractor will do what needs to be done but this company sold a product that should not have been installed. They knew it was faulty.
I will first apologize for our delay in submitting an official response to this complaint submission. As president of NT Window, the duty to respond officially was mine but due to traveling I was not able. However, as we both acknowledge, our actual response to your service claim began within days of the original submission from our dealer on May 23. As you stated, our initial appointment offering for corrective action was planned for June 12. This time frame does fall outside our normal scheduling guidelines within our service department but due to the record rains our scheduling had been affected. With the urgency of your claim we attempted to respond quicker by allowing our territory manager to visit the job site for inspection and possible field corrections. This effort in late May proved unsuccessful and has forced two additional job site visits by our service team including our quality control manager most recently.
Thank you for your response to my compliant. I didn't really see a situation offered in your letter just a reiteration of your company philosophy. Words do not constitute action, but I thank you for your time in responding.
We are dealing with your Ft. Worth plant. They acknowledged that their machinery was not properly aligned and they had problems during manufacturing. Note we are not talking about a little water on the window sills we had gallons coming through our new windows. The bottom of our picture windows were not sealed and the magic tape that was suppose to be on the inside to seal the glass was not lined up so there was no stopping any water that touches the windows. So yes I am very aware of the rain. I had to mop up water in my new house after each rain shower. I was very thankful for the rain because if we had continued to sheetrock we would of had a problem even greater. We have been stopped on construction since May.............
I no longer have faith in your product or word. We were told the glass would be removed and the windows re glazed. We have 17 picture windows that leak. They are plain glass, no cross pieces very simple windows.
Last week your company told our contractor that they wanted to come and try to fix them one more time. NO Four times is enough. My new windows from you have caulk visible, the trim does not fit right any more, one is cracked, one has condensation between the glass panes. They now look like second hand windows, not the image I would think your company would want to set forth. I have lost faith in them and your philosophy.
We are removing your faulty windows and purchasing some from a different company. Our dealer/contractor will be returning them to you and we expect a refund and reimbursement for the removal and reinstallation of Windows that are not faulty. Maybe this will be less expensive your company than re glazing them and standing behind you word. Tow different people told us the fix would be to remove and re glaze...........