BBB Business Review

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BBB Accredited Business since

Bolen's Automotive

Phone: (817) 921-9673 Fax: (817) 546-0132 5200 Mccart Ave, Fort Worth, TX 76115 http://www.bolenauto.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Complete Auto Service, State Inspection, Emission Diagnostics & Repair, Computerized Alignments, Brakes & Front End, Shocks & Struts, Tires, Air-Conditioning & Heating, Electrical, Computer Diagnostics, Engine Replacements, Fuel Injection, Tune Ups, Radiators, Oil Changes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bolen's Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bolen's Automotive include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bolen's Automotive
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1981 Business started: 04/01/1979 in TX Business started locally: 04/01/1979 Business incorporated 05/24/1983 in TX
Type of Entity

Corporation

Business Management
Ms. Pam Bolen, Office Manager Mr. Randy Bolen, President
Contact Information
Principal: Ms. Pam Bolen, Office Manager
Principal: Mr. Randy Bolen, President
Business Category

Auto Repair & Service Auto Services Brake Service Lubricating Service - Automotive

Products & Services

Bolen's Automotive sells the following brand(s): AC Delco, Goodyear, Monroe, MotorCraft

Method(s) of Payment
Cash, Check, MasterCard, Visa, Discover, American Express
Refund and Exchange Policy
24 Months or 24,000 miles on Parts & Labor (Warranty repair on failed parts or labor)
Industry Tips
automotive engine repair
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.