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Find a Location

All American Home Improvement, LLC has 1 locations, listed below.

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    Business ProfileforAll American Home Improvement, LLC

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/25/2010

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This company offers roofing, window installation, and remodeling services.

    Business Details

    Location of This Business
    3100 E Morgan Ave, Evansville, IN 47711-4430
    BBB File Opened:
    2/24/2010
    Years in Business:
    14
    Business Started:
    2/1/2010
    Business Started Locally:
    2/1/2010
    Business Incorporated:
    2/23/2010
    Accredited Since:
    2/25/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    10
    Contact Information

    Principal

    • Mr. Hanzel K. Hoag, Owner

    Customer Contact

    • Mr. Hanzel K. Hoag, Owner
    • Ms. Catie VanDiver, Administrative Assistant
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    In 2018, I had them side and roof my house and install new gutters. They also trussed a small area of the roof that had a flat roof. I bought the Owens Corning Platinum preferred warranty which covers the roof for 50 years and their workmanship. I paid extra above the agreed amount to have two areas fixed where dormers used to be that they found issues with during tear off. They were also supposed to replace any rotted wood on the roof. They did not fix the dormer areas but attempted to. They took down the ceilings in two closets where the dormers used to be and then just left them down with all the insulation mess all over the closet floors. I had to fix those myself. They had to cut a ridge vent and vent area behind my gutters for the roof to breathe. Instead of using the Owens Corning vented drip product that I paid for, they used a knock off product and incorrectly installed it, causing the walls to leak. One of the pictures I am attaching shows the product I paid for and the other photos show what they installed. They did return 3-4 times to try and fix the areas that were leaking to no avail. In doing so, they installed flashing between the shingles and the roof which separated the starter strip. And the last time I called, the owner told me he wasn't coming back to do any more "free' work! I've had to file a claim with Owens Corning and am still waiting to get my roof fixed. Two separate Owens Corning preferred contractors have inspected it and both say the roof, and vented drip area all needs torn off and redone. I have water staining and drywall sagging on my interior ceilings. I was also told by the companies that inspected everything that there is j channel missing in places. The area they trussed also was not done right and there is rotted wood still according to the two other contractors that inspected it. All American did not caulk everything and sent a guy out to do that but he still failed to get it all caulked. They were very nice at 1st until the owner got rude, told me to deal with Owens Corning, then hung up on me.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dawn M

    1 star

    07/22/2022

    DO NOT USE THIS COMPANY!!!
    I am so ****** off at this company. I used this company first for my windows, which I never had any issues with to this day.

    Then, I decided to use them again for my facia, soffit, and gutters to be completely replaced. I have made complaints ever since the very beginning for them to come back and fix their job that was not done right. Why was it not done right, well, gutters are used to carry the rain away from the house to the corners where down spouts then carry the rain away further from the house. This is not happening.

    Since this installation, the gutters near my front door have been leaking. They have continued to leak and every time I have to call them no one shows up or I get directed to someone else to call, which then I leave messages and they don't call back.

    Don came out in the beginning to fix the one area, but that since has not held up enough, or this area at my front stairs with not have water coming down it all the time, mainly from the seams. I also noticed just a couple of days ago that my facia is now popping out on the front of the house. I called about this the other day and they say we have no warranties on gutters. Well, the facia is not a gutter so what about that? Well, if we send someone out we have to charge you.

    Mind you, that since they installed this facia soffit and gutters, they have only came out one time to fix their mess. I'm so appalled! I would never refer anyone to this company at all, not if my life depended on it.

    From the very beginning I've made complaints, and they still have yet to fix the problem. So now what, I have to pay someone else to come fix their mistakes? I'm guessing it wouldn't take much for them to fix these two minor problems caused by their poor installation, but they chose not to!

    Local BBB

    Tri-State Better Business Bureau, Inc.

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